lost password and reset does not work by email address (Version 22.214.171.124)
Our website has been hacked a few weeks ago; I cannot access it anymore.
I tried to reset the password but I don't receive any email through the process.
No previous backup works.
I only have access in cPanel of the website.
Can I change the password directly in the database if I know the admin user?
How and where in the database?
I desperately need help; Thanks greatly in advance.
you can also dig into the database with phpmyadmin to change it and the superuser to yourself if needed.
If you need help I can fix you up for free.
I don't have access by ftp.
I can have access through phpMyAdmin.
What are the fields that I need to search and change?
admin (superadmin) will be uID 1
try changing the email to your email first, then you should be able to just get a password reset email.
Otherwise, you'll have to replace your password hash with a KNOWN hash that will allow you to sign in.
Try many times; still the same.
I checked the logs; it got this error message:
does not match the expected structure for a DNS hostname, '' does not appear to be a valid local network name
This is where I am now.
I quadruple checked the address email; niet nothing.
Don't know what else I can do.
Are you sure the server php version hasn't been upgraded to version 7?
This would have the same effect...
Can you explain?
But phpMyAdmin I still have access. Thx.