c5 v5.6: File Manager permission and thumbnails does not work for admin

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I have two c5 (ver 5.6.1.2.) powered website on same server.

With one of the site, I face the following issues:

1. File manage permissions error:

For limited dashboard access, I created an a new user under "editors" group and assigned the permissions as shown in attached image ("Deleted Group" being the editor's group) and set file permissions appropriately under "dashboard > system > permissions > files".

When I visit file manager , as default admin user, it loads but without any file thumbnails and when I try to perform any action I get "You do not have access to the file manager" or "Access denied" For e.g. upon trying to re-scan files/images, I get "You do not have permission to rescan any of the selected files" and gets redirected to dashboard login page.

I deleted the editor user as well as the editor's group, but that did not solve the permission error.

All other dashboard pages (other than file manager pages) & operations as admin user works as usual.

2. Thumbnails does not gets created physically in the installation directory: "public_html/site2.com/files/thumbnails/" (empty folder) and consequently, file manager (in dashboard) is unable to show any file thumbnails . Directory permission for files dir all sub-directories is 755 and there is sufficient disk space.

The following thread seems similar to file manager permission error I am getting:

http://www.concrete5.org/community/forums/installation/5_3_you_do_n...

However the soln proposed in that thread does not apply as the other site on the same server, things works without any permission or thumbnail issues. File manager thumbnails shows up and gets physically created in "public_html/mysite.com/files/thumbnails". For e.g. the file folder structure inside thumbnails folder gets created:
public_html/mysite.com/files/thumbnails/1014/3343/2906/logo.jpg
public_html/mysite.com/files/thumbnails/1014/3343/2906/index.html

Can anybuddy help resolve this or atleast show me what could likely be the issue or propose steps it can be solved.

Best regards,
dkj

1 Attachment

 
dkjain replied on at Permalink Reply
Chrome developer tools - Javascript console errors:

GEThttp://mysite.com/files/thumbnails/7414/1484/8127/call_now.jpg... 508 (Loop Detected)
GEThttp://mysite.com/files/thumbnails/level2/7314/0614/1990/air-side2.... 508 (Loop Detected)
GEThttp://mysite.com/files/thumbnails/4614/1484/8365/cleaning_technici... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/level2/4614/1484/8365/cleaning_t... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/7314/0614/1990/air_side2.jpg... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/level2/7414/1484/8127/call_now.j... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/1414/0614/1975/air-side.jpg... 404 (Not Found)
GEThttp://mysite.com/index.php/tools/required/i18n_js... 508 (Loop Detected)
GEThttp://mysite.com/files/thumbnails/level2/7113/9772/2580/types_air_... 508 (Loop Detected)
GEThttp://mysite.com/files/thumbnails/level2/1414/0614/1975/air-side.j... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/2214/0614/1959/944901002_890.jpg... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/level2/2214/0614/1959/944901002_... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/7113/9772/2580/types_air_ducts.j... 404 (Not Found)
Uncaught ReferenceError: ccmi18n is not defined
GEThttp://mysite.com/files/thumbnails/4114/1484/9735/footer_next.jpg... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/level2/4114/1484/9735/footer_nex... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/level2/3213/9765/2834/ahu_schema... 404 (Not Found)
GEThttp://mysite.com/files/thumbnails/3213/9765/2834/ahu_schematic.jpg... 404 (Not Found)