Issue with Radiant Web

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When I log in to my dashboard I get an error message from Radiant Web. Everytime I click something on my dashboard it pops up again and again. I dont know what it is or how to fix it? Someone please help. It is messing with my back end so I cant add or delete pages! See attached screen shot.

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mesuva replied on at Permalink Reply
mesuva
My first suggestion would be to update any out-of-date add-ons - it's likely there is an update from Radiant Web that fixes this popup issue.

Failing that, place a support request with Radiant Web.
RadiantWeb replied on at Permalink Reply
RadiantWeb
This is correct. We have removed that updater code all together. Just make sure you have updated all your addons.

ChadStrat
VirtuallyHereMA replied on at Permalink Reply
I did this -- not working
RadiantWeb replied on at Permalink Reply
RadiantWeb
if you are seeing that popup you are not on the latest versions of radiantweb products. That code is completely removed. Please see each product page to see what version is the latest.

ChadStrat
VirtuallyHereMA replied on at Permalink Reply
all of our add ons are already updated: the page shows "No updates for your add-ons are available."
RadiantWeb replied on at Permalink Reply
RadiantWeb
Why c5 would not update you on that I can't say. Sounds like you may need to manually disassociate the licenses, download, and FTP them up.

you can go to profile->projects area and unlink the addon from your project. Then go to profile->transactions->licenses and manually download to which you can then FTP up the correct package and update. You can reconnect after this.

I just checked all of our addon settings. They all reflect the correct version sync:

ProForms - 7.0.1
ProEvents - 10.9.9
ProBlog - 12.4.0

Make sure you core is at least up to v5.6.2.1

This particular aspect is not controlled by the addon at all. So this may be a core bug if you are not seeing updates.