Missing Projects

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I have a couple of add-ins that are assigned to a particular site. I wanted to release those licenses from that site, but when I visit my projects page, that site is no longer listed.

Is there a way to re-add the project or an alternate way to release the license?

Thanks.

 
SoulDesigns replied on at Permalink Reply
SoulDesigns
Re-connect the site in the Back-end to Concrete5.org. You site will show up and once again be in your Projects. Once it's connected you can see if the licenses are still connected to the site.

However, if the site is not connected to the site then the licenses shouldn't be attached to the site and if you go to your Transactions in your account your licenses for the Add-ons should be available for you to assign.

I personally prefer to manually install Add-ons using an FTP to first test the Add-on and if I like it then I assign it to the site. So yeah you can using an Add-on on a site without assigning it to the site but I don't promote that because when the Add-on needs to be updated you can't do that unless the license is assigned to the site the Add-on is used on.
frz replied on at Permalink Reply
frz
Just to point out to anyone else reading this later, there's no technical reason why installing by hand via FTP would give you a different add-on experience than the one click. Might make it easier for you to install it on multiple sites/stages, but you can also just release license from the project page.

No worries either way, just wanted things to be clear for other readers.
frz replied on at Permalink Reply
frz
If you are getting the URL of the project page by going to your own
site and grabbing it from the add functionality area, that's your
project page. It doesn't matter if the URL is listed on the found
locations section of that project page yet or not.


best wishes

Franz Maruna
CEO - concrete5.org
http://about.me/frz
Metaglyphics replied on at Permalink Reply
It turns out the client has rebuilt this particular site, so it's no longer using C5. Meaning there's no way to log in and reconnect to the market.
frz replied on at Permalink Reply
frz
well that project page should still exist from the Projects list on whatever account here you made.
Metaglyphics replied on at Permalink Reply
No, that was the initial issue. The site isn't listed on the projects page.
frz replied on at Permalink Reply
frz
Was your account the one that connected it in the first place?

I'm not really sure where to go from here.. This is what I'm getting out of the thread:

1) You have add-ons that were associated to a site.
2) The site is now no longer built with concrete5/or live.
3) You don't know the URL of the project page for that site.
4) You're not seeing it from your account history.

Correct?


uhhh... if you look through your transaction history you should be able to find all the licenses you've ever purchased there, along with links to which project page they are associated with.
Metaglyphics replied on at Permalink Reply
Sorry, yes. That's the gist. I built a site, connected it to the market, purchased an add-in, installed said add-in, turned site over to client. Since then, client has shut down my site. And the project is no longer listed on the projects page. So the add-in is kinda orphaned somewhere...
frz replied on at Permalink Reply
frz
https://www.concrete5.org/profile/orders/

thats your purchase history. Each license shows up there and will
either have a download archive link, or a link to the project page its
associated on.

If you don't see it there, perhaps you have more than one account here?

best wishes

Franz Maruna
CEO - concrete5.org
http://about.me/frz
Metaglyphics replied on at Permalink Reply
Right. The add-in is assigned to a project. When I hover over that project name, I see a URL to a specific project, but when I select it, the page that loads ishttp://www.concrete5.org/profile/projects,... which does not include this projet.
frz replied on at Permalink Reply
frz
hmm. can you send some screenshots pointing out which license it is to
Julia (at) concrete5.org?

thx

best wishes

Franz Maruna
CEO - concrete5.org
http://about.me/frz
Metaglyphics replied on at Permalink Reply
Will do. Thanks for your help.
gtrhough replied on at Permalink Reply
gtrhough
I am having the same issue. An addon is showing it is assigned to a project that doesn't exist on my project page. Please help!
julia replied on at Permalink Reply
julia
I can help. What license and what project?
gtrhough replied on at Permalink Reply
gtrhough
Its the eCommerce add-on and its assigned to a project that doesn't exist anymore and does not show up on my project list.
julia replied on at Permalink Reply
julia
That license should be restored and listed as unassigned.
Steevb replied on at Permalink Reply
Steevb
I have the same problem:

1/14/2010 10:28 am 13889 -95.00 eCommerce

Assigned to project Web Design

Website and domain name do not exist anymore.

I cannot release the add-on.
julia replied on at Permalink Reply
julia
Ok, I'm looking into it. I'll let you both know when the licenses are restored.
julia replied on at Permalink Reply
julia
55 - That license should be restored and listed as unassigned.
Steevb replied on at Permalink Reply
Steevb
Tis' available now.

Thanks for that.