ChadStrat Support
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Does anyone have any experience receiving support form ChadStrat? We've been trying to get a pre-sales question answered from him for quite some time and he seems absolutely determined not to respond to our requests. Any info or experience anyone can share with us regarding ChadStrats level of support would be most appreciated. Thank you.
@Growth - to answer your last message send back in June - sorry, no - trading is not an option for me. That would be one more thing for me to keep track of. thanks though.
@Swattle - ProEvents, calendars are added via the event list block, you would add the block and change the custom view to any one of the dozens of views available, three of them being calendars. Sections are just an attribute added to a page called "event_section". and lastly categories are just an attribute as well that you can either add to when creating events (if the attribute is set up that way, can be changed) or just go to the pages attributes area and add/edit/remove as needed.
hope this answers all your questions.
ChadStrat
@Swattle - ProEvents, calendars are added via the event list block, you would add the block and change the custom view to any one of the dozens of views available, three of them being calendars. Sections are just an attribute added to a page called "event_section". and lastly categories are just an attribute as well that you can either add to when creating events (if the attribute is set up that way, can be changed) or just go to the pages attributes area and add/edit/remove as needed.
hope this answers all your questions.
ChadStrat
I have had good experiences with him in the past but it was all 'support' for post-purchased products.
I do know he's been cooking up some new stuff and trying to keep up with C5 updates etc...
You might try posting your question in the forums to see if anyone else who's been using the add-ons your asking about can help you.
I do know he's been cooking up some new stuff and trying to keep up with C5 updates etc...
You might try posting your question in the forums to see if anyone else who's been using the add-ons your asking about can help you.
I believe I've responded to both of you? But perhaps I just thought about it. cannon is correct. I make sure to hit support tickets proactively. That's my primary focus. And I have been super busy with a couple massive projects. So if I missed a pm, very sorry. I get a butt ton of Pm's, support tickets, web form submissions and Skype messages every day. So sometimes things just get lost. Also, I have noticed sometimes, not often, but sometimes I do reply and C5's daemon just simply doesn't send the message. Anyway, just pm me again if you don mind.
ChadStrat
ChadStrat
Yes,
I asked a pre-purchase question about one of his addons (Pro-Events) and never had a response,
This was the reason I didn't buy it!
I asked a pre-purchase question about one of his addons (Pro-Events) and never had a response,
This was the reason I didn't buy it!
well, I am certainly sorry I missed your pre sales question. I believe I do a great job supporting our products and work very hard. Sorry to disappoint you.
ChadSrat
ChadSrat
This seems to be turning into a bit of a witch hunt against one developer.
If anyone has an issue gaining support from a developer, for a paid add on, the correct course of action is to give them a reasonable chance to respond, after that raise the matter with Concrete5.
If anyone has an issue gaining support from a developer, for a paid add on, the correct course of action is to give them a reasonable chance to respond, after that raise the matter with Concrete5.
That I know of, none of these are regarding support. They are regarding pre-sales or pm's that I apparently missed.
They want me to pay for that and suffer greatly apparently. It's to bad people have to be like that really.
I'm one person! lol good Lord people. I wish I had email statistics I could link here. ha ha
ChadStrat
They want me to pay for that and suffer greatly apparently. It's to bad people have to be like that really.
I'm one person! lol good Lord people. I wish I had email statistics I could link here. ha ha
ChadStrat
Dear Mr. ChadStrat,
Thank you for your time and consideration in this matter. We can understand how our attempts to solicit your response to our pre-sale query could be construed by some as us doing so in an effort to make you "pay ... and suffer greatly." We can assure you that's not the case in this instance.
It's been our experience that receiving and encouraging open honest feedback from current and potential customers is characteristic of those businesses who not only survive but thrive. They accomplish this by utilizing the feedback received to improve processes and procedures resulting in better support, enhanced customer satisfaction and increased sales.
As the saying goes "...desperate people take desperate measures." After sending two PMs in the course of one week and not hearing from you in almost three weeks we were at a loss as to what options remained open to us in an effort to get your response. Being unable to use the Support option as we had not yet purchased the product and as we were unaware of any phone support for your company and as the previous methods used were not accomplishing the desired effect we were compelled to resort to utilizing the C5 Forums.
With all due respect we would suggest that approaching customer feedback and concerns from the perspective of "... people who just want to see me pay and suffer greatly ..... too bad people have to be like that...) rather than seeing it as a legitimate opportunity to address valid customer concerns seems counter-productive to the business goal of increasing customer sales and improving customer satisfaction (if indeed these are a part of your company's goals).
That your products display such quality as to prod would-be customers to persevere in finding the answers they seek in order that they might make a more informed purchasing decision should speak volumes of credit to you as the creator/developer of those products and to your company as a whole. Our hope is that you see this feedback as an opportunity to creatively explore new ideas and methods of improving processes and lines of communication between you and your customers and/or potential customers rather than from the perspective of disgruntled customers who just want to get back at you.
Sincerely and Best regards,
@Swattle
Thank you for your time and consideration in this matter. We can understand how our attempts to solicit your response to our pre-sale query could be construed by some as us doing so in an effort to make you "pay ... and suffer greatly." We can assure you that's not the case in this instance.
It's been our experience that receiving and encouraging open honest feedback from current and potential customers is characteristic of those businesses who not only survive but thrive. They accomplish this by utilizing the feedback received to improve processes and procedures resulting in better support, enhanced customer satisfaction and increased sales.
As the saying goes "...desperate people take desperate measures." After sending two PMs in the course of one week and not hearing from you in almost three weeks we were at a loss as to what options remained open to us in an effort to get your response. Being unable to use the Support option as we had not yet purchased the product and as we were unaware of any phone support for your company and as the previous methods used were not accomplishing the desired effect we were compelled to resort to utilizing the C5 Forums.
With all due respect we would suggest that approaching customer feedback and concerns from the perspective of "... people who just want to see me pay and suffer greatly ..... too bad people have to be like that...) rather than seeing it as a legitimate opportunity to address valid customer concerns seems counter-productive to the business goal of increasing customer sales and improving customer satisfaction (if indeed these are a part of your company's goals).
That your products display such quality as to prod would-be customers to persevere in finding the answers they seek in order that they might make a more informed purchasing decision should speak volumes of credit to you as the creator/developer of those products and to your company as a whole. Our hope is that you see this feedback as an opportunity to creatively explore new ideas and methods of improving processes and lines of communication between you and your customers and/or potential customers rather than from the perspective of disgruntled customers who just want to get back at you.
Sincerely and Best regards,
@Swattle
Talk like a normal person please, not a marketing robot.
The point of his reply was not that he was unhappy with people messaging him with questions, but that you unprofessionally aired your thoughts about his response on a public forum, asking for other people to gossip.
You DON'T HAVE THE RIGHT to publicly question someones professionalism or business activities based on you simply not being replied to from a couple of messages. It's seriously not cool.
I personally think this whole thread should be deleted by the admins, as it is simply not fair on Chad. It's disrespectful to a long standing member of the c5 community.
The point of his reply was not that he was unhappy with people messaging him with questions, but that you unprofessionally aired your thoughts about his response on a public forum, asking for other people to gossip.
You DON'T HAVE THE RIGHT to publicly question someones professionalism or business activities based on you simply not being replied to from a couple of messages. It's seriously not cool.
I personally think this whole thread should be deleted by the admins, as it is simply not fair on Chad. It's disrespectful to a long standing member of the c5 community.
It seems the mindset you possess would render any intelligent conversation about this topic a mute point. Have a good day.
you are absolutely entitled to your professional opinion. As I stated before. I try to get them all...but sometimes fail. Again. Sorry I missed your pre-sales questions.
I think we do an awesome job at supporting these products. Or ticket system seldom goes unanswered. The PreSales is not really a support ticket, and thus it doesn't get email routed like support tickets do.
We honestly don't get that many that I know of, and the ones that do typically could simply go to the admin demo and play around as well as watch the many videos & read the product doc's to answer 99% of their questions.
ChadStrat
I think we do an awesome job at supporting these products. Or ticket system seldom goes unanswered. The PreSales is not really a support ticket, and thus it doesn't get email routed like support tickets do.
We honestly don't get that many that I know of, and the ones that do typically could simply go to the admin demo and play around as well as watch the many videos & read the product doc's to answer 99% of their questions.
ChadStrat
ChadStrat,
Once again thank you for taking the time to follow-up on this item. Your confidence in the level of product support you offer is apparent. We hear what you're saying about the demo and the online resources made available for your products. It seemed to us that our pre-sale query fell in the 1% you mention.
Again, thank you for taking the time to address our question. We wish you all the best in your current and future endeavors.
Best regards,
@Swattle
Once again thank you for taking the time to follow-up on this item. Your confidence in the level of product support you offer is apparent. We hear what you're saying about the demo and the online resources made available for your products. It seemed to us that our pre-sale query fell in the 1% you mention.
Again, thank you for taking the time to address our question. We wish you all the best in your current and future endeavors.
Best regards,
@Swattle
Granted, he does have lots of popular items in the marketplace and seems to always be creating new stuff. So, I can't really say for certain if he's just super-busy, or what.