Form is not sending an email
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I created a feedback form on our web site and added an email address to the options. When I submit the form, the email never goes out, though the submission appears on the Reports tab in the Dashboard.
I confirmed that the form submission email address is valid (by sending it a direct email) and that the submissions are not going into the junk folder.
Anybody have any thoughts on where to start looking for the cause?
I confirmed that the form submission email address is valid (by sending it a direct email) and that the submissions are not going into the junk folder.
Anybody have any thoughts on where to start looking for the cause?
Sometimes it can depend on the web host. On one of my clients sites I have had to switch the form email submission to use SMTP. You can access this via the Dashboard > Sitewide settings > Email. From here you can change the email settings to use the hosts SMTP service. Hope this helps.
I did a little digging on my web host. I know absolutely nothing about PHP, so I don't know if this is relevant, but I found that there is no active php.ini file. Only php.ini.sample.
Could this be a possible cause of my problem?
Could this be a possible cause of my problem?
Additional information: The site successfully sends email validation emails when users register for the site, so it appears that the email functionality is working, just not for the forms I created.
Anyone have any ideas?
Anyone have any ideas?
I'm having the same problem. If I go to reset my password it will send the email just fine, but for and forms to contact other people it does not send an email notifying the person prescribed.
This is getting to be a very frustrating issue for me. If someone can offer any assistance, I'd appreciate it.
This is the behavior I'm experiencing:
Site registration- Sends emails
Forgotten password- Do not send emails
Forms I create (standard or custom templates)- Do not send emails
All form submissions show up in the logs, whether I receive an email or not (see attached example of a submission for which I did not receive an email).
Anybody have any ideas? At least give me a place to start looking?
This is the behavior I'm experiencing:
Site registration- Sends emails
Forgotten password- Do not send emails
Forms I create (standard or custom templates)- Do not send emails
All form submissions show up in the logs, whether I receive an email or not (see attached example of a submission for which I did not receive an email).
Anybody have any ideas? At least give me a place to start looking?
I just made a discovery that I wanted to share. I set our forms to send emails to my personal email address that is not on the same domain as our web site. The form started sending emails.
Also, I followed a tip from jordanlev on this thread:
http://www.concrete5.org/community/forums/customizing_c5/form-wonan...
...and determined that the issue is with the web host, not C5, since I placed the test PHP script at the web root so it does not go through C5 (code is in one of my replies on the thread above).
I still don't know what the issue is on the web host, but this could be a useful troubleshooting exercise.
Also, I followed a tip from jordanlev on this thread:
http://www.concrete5.org/community/forums/customizing_c5/form-wonan...
...and determined that the issue is with the web host, not C5, since I placed the test PHP script at the web root so it does not go through C5 (code is in one of my replies on the thread above).
I still don't know what the issue is on the web host, but this could be a useful troubleshooting exercise.
