Gmail Form Reply-To with SMTP Setup Problem
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Ok, here's a weird problem... with gmail, but I'm hoping maybe someone here can help.
My husband and I both use gmail forwarding and have several email accounts, including a couple setup through Google Apps for our @site email addresses.
I have a contact us form set up on the website with the customer's email address set up as the Reply-to email. When we each receive the email forwarded to our personal email accounts, they both show in the email data that the Reply-to is the customer's email address; however, when he clicks to reply, it sends to the form's From address and not the Reply-to. My email replies to the Reply-to just fine. Also, when he logs into that email account directly, it replies to the correct Reply-to address.
Now here's another interesting tid-bit- when I have the website set up for Mail PHP, the Reply-to works just fine for him. When I have it set up for Gmail SMTP, it does not work for him, but still works for me (and still works if we log into the email account directly). We switched to SMTP because the website would not send mail to our @site addresses with PHP (even though it would send just fine to our @gmail accounts).
So there's either something wrong with our mail setup... or the way he has his forwarding set up... But when looking through settings and things, I can't really see what's different.
Anyone have any idea?
Thanks!
Amanda
My husband and I both use gmail forwarding and have several email accounts, including a couple setup through Google Apps for our @site email addresses.
I have a contact us form set up on the website with the customer's email address set up as the Reply-to email. When we each receive the email forwarded to our personal email accounts, they both show in the email data that the Reply-to is the customer's email address; however, when he clicks to reply, it sends to the form's From address and not the Reply-to. My email replies to the Reply-to just fine. Also, when he logs into that email account directly, it replies to the correct Reply-to address.
Now here's another interesting tid-bit- when I have the website set up for Mail PHP, the Reply-to works just fine for him. When I have it set up for Gmail SMTP, it does not work for him, but still works for me (and still works if we log into the email account directly). We switched to SMTP because the website would not send mail to our @site addresses with PHP (even though it would send just fine to our @gmail accounts).
So there's either something wrong with our mail setup... or the way he has his forwarding set up... But when looking through settings and things, I can't really see what's different.
Anyone have any idea?
Thanks!
Amanda
Yeah, I was reading about that... but I also have a custom @site email set up as a Reply As email, and even if the form is sent to my @site email, mine replies just fine.
As far as I can see - our emails are set up the same. We both are using our personal email accounts with forwards set up in the other accounts, and then have our @site emails, as well as our business @gmail emails set up in our settings as permission to Send Mail As. Then the default for both of us is to send mail as whichever email address the email was sent to. The only thing I can think that's different between our settings, is I have my gmail also set up to check my mail from work using Pop3. Dave doesn't have any accounts like that. I wonder if that changes some kind of setting somewhere? I couldn't imagine so, but maybe.
Maybe I'll set up one of his accounts to be pulled from using Check Mail, instead of forwarding...
The From address is noreply@site... Which is the same if it's going to me or going to him. And this email is non-existent anywhere.
As far as I can see - our emails are set up the same. We both are using our personal email accounts with forwards set up in the other accounts, and then have our @site emails, as well as our business @gmail emails set up in our settings as permission to Send Mail As. Then the default for both of us is to send mail as whichever email address the email was sent to. The only thing I can think that's different between our settings, is I have my gmail also set up to check my mail from work using Pop3. Dave doesn't have any accounts like that. I wonder if that changes some kind of setting somewhere? I couldn't imagine so, but maybe.
Maybe I'll set up one of his accounts to be pulled from using Check Mail, instead of forwarding...
The From address is noreply@site... Which is the same if it's going to me or going to him. And this email is non-existent anywhere.
Read the very bottom paragraph in that link again.
I'm guessing you are using his account for the SMTP settings...
I'm guessing you are using his account for the SMTP settings...
Hrm... yeah, that's probably it then. It's weird that the Reply-to works just fine when he logs into that email account directly though (his @site email that is the one used for SMTP).
I found this thread that might be related:
http://productforums.google.com/forum/#!topic/gmail/6ZYreSjOyX0...
If your husband has a Custom From ("Send mail as") address from the site and yours doesn't, that might explain it.
Let us know if you get it figured out,
John