Cannot connect to community?
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Hi,
This is my first ever site, and I have decided to use Concrete 5 for it. I have installed through my cpanel, and have a barebones site up - but I cannot connect to the community? I do not get the log in step shown in the tutorial when I try, it just goes to marketplace screen with red banner saying it cannot connect.
My site is installed in my domain name/dir, and I have updated my account settings to suit but still no joy. My host is arivex which was highly reccomended - is there something I need to set in cpanel?
Dont mind if I have to reinstall as haven't changed anything other than the default template.
I'm looking forward to the steep learninh curve, but will need some (actually, probably loads!) of help along the way no doubt, and this is my first little hurdle.
Thanks in advance for any help.
This is my first ever site, and I have decided to use Concrete 5 for it. I have installed through my cpanel, and have a barebones site up - but I cannot connect to the community? I do not get the log in step shown in the tutorial when I try, it just goes to marketplace screen with red banner saying it cannot connect.
My site is installed in my domain name/dir, and I have updated my account settings to suit but still no joy. My host is arivex which was highly reccomended - is there something I need to set in cpanel?
Dont mind if I have to reinstall as haven't changed anything other than the default template.
I'm looking forward to the steep learninh curve, but will need some (actually, probably loads!) of help along the way no doubt, and this is my first little hurdle.
Thanks in advance for any help.
Help :(
Hi,
It's really hard to guess right away the reason for this because there might be like a billion of those.
Some that come to my mind:
- Make sure your browser is showing iframe content correctly and there isn't any security issues related to it that would allow one site to load content from one server only (I would believe there are firewalls that can disable either iframes or requests to multiple servers in one request)
- Make sure your host provider allows external connections as well. Probably the easiest way to test this would be to just use "wget" command if you have shell access to your server and see whether it gives you some errors. I think the iframe is trying to load content from this address:http://www.concrete5.org/marketplace/connect/... (at least the server tries to get you a new marketplace token from the same server, so it should be accessible from your server as well)
Like said, hard to tell straight away but just throwing out some ideas... I've never experienced anything as such myself, so these are 100% guesses.
Best,
Antti / Mainio
It's really hard to guess right away the reason for this because there might be like a billion of those.
Some that come to my mind:
- Make sure your browser is showing iframe content correctly and there isn't any security issues related to it that would allow one site to load content from one server only (I would believe there are firewalls that can disable either iframes or requests to multiple servers in one request)
- Make sure your host provider allows external connections as well. Probably the easiest way to test this would be to just use "wget" command if you have shell access to your server and see whether it gives you some errors. I think the iframe is trying to load content from this address:http://www.concrete5.org/marketplace/connect/... (at least the server tries to get you a new marketplace token from the same server, so it should be accessible from your server as well)
Like said, hard to tell straight away but just throwing out some ideas... I've never experienced anything as such myself, so these are 100% guesses.
Best,
Antti / Mainio
And after writing that one more that comes to my mind: disable adblockers. They might be searching for iframes.
Antti
Antti
Arvix usually gets things set up correctly, so I'm not sure what the problem could be.
First, check for the basics. If your site uses version 5.5 or higher, it needs a site name to connect to the community. Make sure that is set.
If that's not the issue, next you should check for cURL and allow_url_fopen - You'll find instructions on how to do that about halfway through this help guide:
http://www.concrete5.org/documentation/how-tos/editors/cant-connect...
If that's not the issue, check to make sure Arvix is allowing outgoing connections. They should be, so also ask them "What is the outgoing IP for curl requests?"
If you're sure your PHP settings are correct and outgoing connections are allowed, your web host might be blacklisted from connecting to concrete5.org. We'll need to unblock your host's outgoing request IP number. Send the info in an email to help@concretecms.com and explain that you think you've been blacklisted.
First, check for the basics. If your site uses version 5.5 or higher, it needs a site name to connect to the community. Make sure that is set.
If that's not the issue, next you should check for cURL and allow_url_fopen - You'll find instructions on how to do that about halfway through this help guide:
http://www.concrete5.org/documentation/how-tos/editors/cant-connect...
If that's not the issue, check to make sure Arvix is allowing outgoing connections. They should be, so also ask them "What is the outgoing IP for curl requests?"
If you're sure your PHP settings are correct and outgoing connections are allowed, your web host might be blacklisted from connecting to concrete5.org. We'll need to unblock your host's outgoing request IP number. Send the info in an email to help@concretecms.com and explain that you think you've been blacklisted.
Hello, I know this is an older post - but i am having, what appears to be, a fairly regular problem of connecting to the community.
I get the form to enter my user name, password and confirm terms in a poorly rendered iframe.
Then nothing, then another very poorly rendered iframe with my site and it's populated theme content.
Thoughts? Could my hosting IP be blocked?
I get the form to enter my user name, password and confirm terms in a poorly rendered iframe.
Then nothing, then another very poorly rendered iframe with my site and it's populated theme content.
Thoughts? Could my hosting IP be blocked?
