Cannot Install 8.5.4


I am getting the following error message when I try to install a clean copy of Concrete5 8.5.4 on my development server:

An error occurred.
Sorry, the page you are looking for is currently unavailable.
Please try again later.
If you are the system administrator of this resource then you should check the error log for details.
Faithfully yours, nginx.


I have spoken with my hosting company and they directed me to reach out to Concrete5 for assistance.

I have tried renaming the installation folder from "concrete5-8.5.4" to "concrete5" and that did not work.

Any assistance would be greatly appreciated.

View Replies:
hutman replied on at Permalink Reply
1) What version of PHP are you using? PHP 7.4 is not yet fully supported

2) Can you look in your PHP error log and see what the actual error is you are encountering?

3) Are you trying to install using the browser or the CLI? CLI Documentation Here:
paulhebert replied on at Permalink Reply
Thank you for helping me out with this request, Hutman.

PHP version is 7.0.33

Here is a copy of the error log that I received after attempting to install the application:

[Tue Jul 21 11:17:19.055363 2020] [access_compat:error] [pid 2168:tid 47224837375744] [client] AH01797: client denied by server configuration: /home/pfadesgn/public_html/xmlrpc.php

I have been attempting to install the app through the browser interface.
hutman replied on at Permalink Reply
That's definitely not the error that's stopping your install, but if you are using the browser to do your install I would be shocked if it wasn't an issue with the max_execution_time issue.

Do you have the ability to install using the CLI? If so, I would strongly suggest that as it rarely fails (I have never had it fail unless I give an incorrect value).