Concrete5 market error when accessing from site

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I'm getting this error when attempting to access the themes/update section from within my site console:

Fatal error: Uncaught exception 'ADODB_Exception' with message 'mysqlt error: [2006: MySQL server has gone away] in EXECUTE("SELECT TABLE_NAME, CASE WHEN TABLE_TYPE = 'VIEW' THEN 'V' ELSE 'T' END FROM INFORMATION_SCHEMA.TABLES WHERE TABLE_SCHEMA=SCHEMA()") ' in /home/vanber5/public_html/concrete5.6.2.1/concrete/libraries/3rdparty/adodb/adodb-exceptions.inc.php:78 Stack trace: #0 /home/vanber5/public_html/concrete5.6.2.1/concrete/libraries/3rdparty/adodb/adodb.inc.php(1074): adodb_throw('mysqlt', 'EXECUTE', 2006, 'MySQL server ha...', 'SELECT TABLE_NA...', false, Object(ADODB_mysqlt)) #1 /home/vanber5/public_html/concrete5.6.2.1/concrete/libraries/3rdparty/adodb/adodb.inc.php(1049): ADOConnection->_Execute('SELECT TABLE_NA...', false) #2 /home/vanber5/public_html/concrete5.6.2.1/concrete/libraries/3rdparty/adodb/adodb.inc.php(2334): ADOConnection->Execute('SELECT TABLE_NA...') #3 /home/vanber5/public_html/concrete5.6.2.1/concrete/libraries/3rdparty/adodb/drivers/adodb-mysql.inc.php(150): ADOConnection->MetaTables(false, fa in /home/vanber5/public_html/concrete5.6.2.1/concrete/libraries/3rdparty/adodb/adodb-exceptions.inc.php on line 78

The Welcome screen also shows an error upon log-in, just FYI
Any help would be greatly appreciated!

ZeroCharisma
 
Mainio replied on at Permalink Best Answer Reply
Mainio
Probably a MySQL timeout error. Are you under budget hosting?

If you are, consider looking for a better hosting environment.

If you have full control over the environment, try raising the values of your MySQL timeout settings:
http://dev.mysql.com/doc/refman/5.5/en/server-system-variables.html...
exchangecore replied on at Permalink Reply
exchangecore
This is a problem with your hosting provider's MySQL server or connection to it from the web server you are running from. You should contact them for a resolution.
ZeroCharisma replied on at Permalink Reply
ZeroCharisma
I contacted host. They requested info for replicating, but still haven't heard anything. Thanks.
alexarvixe replied on at Permalink Reply
alexarvixe
Who is your hosting provider and what kind of environment are you on (Shared, VPS, Dedi etc)?
ZeroCharisma replied on at Permalink Reply
ZeroCharisma
Web Hosting Hub - shared
landryacademywebhub replied on at Permalink Reply
landryacademywebhub
I am also getting the same error and use WebHosting Hub however we are moving to Amazon WPS within a few weeks.
ZeroCharisma replied on at Permalink Reply
ZeroCharisma
I worked with another user and we discovered the site worked perfect on his server. When web hosting hub "updated" their features, they dropped the data usage and mysql timeout settings to next to nothing, making a dynamic site pretty much un-hostable on their servers.

HUB refuses to acknowledge or change anything - they tried blaming it on a c5 update. That I did it wrong, and continuously referred me to forum topics I already found myself. What a bunch of hog wash!

The adage applies even with hosting, even if they tell you their servers are perfect for dynamic sites - you get what you pay for.

We are also moving. Good luck with your move!
landryacademywebhub replied on at Permalink Reply
landryacademywebhub
The issues with uptime through WebHosting Hub in addition to us being too "big" for a shared hosting solution are prompting our move. The error isn't showing up on the test site so I won't worry about this anymore. I'm glad to know it's them, and it will only be a temporary problem for me. Also, good to know that the move is absolutely the right thing to do!
exchangecore replied on at Permalink Reply
exchangecore
It's really quite unfortunate that a budget host "recommended" by concrete5 on the budget hosting page (http://www.concrete5.org/get-started/budget-hosting... ) is causing problems for users and is unable to troubleshoot a simple "Mysql server has gone away" error (error 2006).
ZeroCharisma replied on at Permalink Reply
ZeroCharisma
Very unfortunate indeed.
ZeroCharisma replied on at Permalink Reply
ZeroCharisma
Glad I could share some insight :)