Error message when loading

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After I upload the ProBlog package and go the Add Functionality page, I get the following error message:

Warning: require_once(/var/www/html/packages/problog/controller.php): failed to open stream: Permission denied in /var/www/html/concrete/core/libraries/loader.php on line 328

Fatal error: require_once(): Failed opening required '/var/www/html/packages/problog/controller.php' (include_path='/var/www/html/libraries/3rdparty:/var/www/html/concrete/libraries/3rdparty:.:/usr/share/php:/usr/share/pear') in /var/www/html/concrete/core/libraries/loader.php on line 328

Does anyone know how to fix this error? ProBlog support says this is a Concrete5 issue.

Thanks!

 
roboticadesign replied on at Permalink Reply
roboticadesign
Try to deltete all files and re-install it.
It seem sthat is a right permission on files.
mengle123 replied on at Permalink Reply
Thanks for the reply —
I've tried that, and I get this error when I assign full 777 permissions.
mengle123 replied on at Permalink Reply
Does anyone have any other suggestions on this problem?

Thanks!
mengle123 replied on at Permalink Reply
Bumping this again to see if anyone has suggestions - thanks!
mhawke replied on at Permalink Reply
mhawke
Any more detail available from ChadStrat other than just "ProBlog support says this is a Concrete5 issue"

Does he tell you what issue he is referring to?
mengle123 replied on at Permalink Reply
This was the entire response:

"Hi, sounds like you will want to go to your C5 profile here on this site and go to your projects area and release the addon from the project. Once you do so, you can go to your transactions -> licenses area and manually download the addon and FTP it to your web server's /packages folder of your C5 site. Once doing so you should be fine. Or, you can post a support ticket in the main C5 support area as this is not anything that we can help you with. i.e. - this is Concrete5 issue, not an addon issue here."

I've already uninstalled, trashed and re-uploaded the add-on. Everything is fine until I give it full permissions and then I get the error message.
mhawke replied on at Permalink Reply
mhawke
What directories are you assigning '777' to. Why are you needing to do that?
mengle123 replied on at Permalink Reply
I'm uploading to a server that will not read my files unless I open the permissions.

When I upload the problog package, it doesn't show up under my waiting to install. If I open all the permissions to that folder, I'm getting the error I mentioned above.

The package was loaded before, but wasn't performing properly, so I uninstalled and trashed it. Then I've uploaded the latest Problog version.

I assumed the reason it wasn't showing up under the Awaiting installations was because the permissions weren't allowed. What am I missing?