Help!!! Site not viewable during upgrade

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I was upgrading my site -http://thebellwalthamstlawrence.co.uk/... - to the next version of C5, but nothing happened and all I get is a blank screen on the site itself and on the dashboard - in fact every page is blank.

CAN ANYONE HELP!!!!

thanks.

 
Uranus replied on at Permalink Reply
Uranus
Please mention how you upgrade your site. it's usually best to upgrade version by version.
crackerjac replied on at Permalink Reply
Thanks Uranus.

I attempted to upgrade from 5.6.2.1 to 5.6.3.1, so not a big jump, I think.

I backed up then hit 'download' for the 'Available Update' and then the page just went white and I can't do anything with any of the pages. :(
avizcainc5 replied on at Permalink Reply
Hi crackerjac,

First, don't panic. Hope you have a backup of your site before you upgrade. I've been in the same situation.

The first thing to be able to access your site and see your dashboard again is go to the /config/site.php site and edit the line that looks like
<?php define('DIRNAME_APP_UPDATED', 'concreteX.X.X.X');?>
. It is probably pointing to the version you're attempting to upgrade.

Try to change it to the version that was working before, assuming that code is still in the /updates directory or remove the line to use the original installed version.

Here are some references that have helped me:

http://www.concrete5.org/community/forums/installation/upgrade-from...

http://www.concrete5.org/documentation/how-tos/developers/manually-...

https://www.exchangecore.com/blog/restore-concrete5-backup-after-fai...

Good luck,
Alejandro.
crackerjac replied on at Permalink Reply
Thanks - very helpful and all sorted now. :)


> On 15 Sep 2014, at 22:24, concrete5 Community <discussions@concretecms.com> wrote: