License Transfer

I've been posting this for weeks and no one has responded. I need help to get the license re-synched so I can run updates.

I created a website on and moved it to here after a full backup.

It's been running great but I need to do theme, C5 and add-on updates but all the licenses are tied to the original domain. I had released them and reassigned them in C5 marketplace but necessary information is apparently missing in the CPanel or somewhere.

Would someone please provide a detailed step-by-step so I can correct his and get everything updated? How do I resolve?

I can't login into the first website any longer but could figure out a way. Error attached in file.

Thank you,

# concrete5 Version
Core Version - 8.2.1
Version Installed - 8.2.1
Database Version - 20170802000000

# concrete5 Packages
C5DK Blog (, Call Me (0.9.6), Equinox (1.0.5), Social Stream (1.2.1), Spacer (0.9.4), Whale OWL Carousel (

# concrete5 Overrides
blocks/call_me/templates/equinox/view.css, blocks/call_me/templates/equinox, blocks/call_me/templates, blocks/call_me

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software

# Server API

# PHP Version

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, readline, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, Zend OPcache, zip, zlib

# PHP Settings
max_execution_time - 300
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - -1
max_input_vars - 10000
memory_limit - 768M
post_max_size - 128M
sql.safe_mode - Off
upload_max_filesize - 128M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
opcache.max_accelerated_files - 2000
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5
zend_optimizerplus.max_accelerated_files - 2000
zend_optimizerplus.max_file_size - 0
zend_optimizerplus.max_wasted_percentage - 5

2 Attachments

View Replies:
mnakalay replied on at Permalink Reply
Contact user myq from the core team, he should be able to help. You can send him a private message from his public profile:
Myq replied on at Permalink Reply
Hi John,

Sorry to take a while to look into this. From what I can gather based on your post, the screenshots, and your community account, I'm not sure this is a license issue. The errors are indicating that something is not installed correctly. The licenses look okay from what I can tell. Can you confirm that the file mentioned in the error actually exist?