Trouble Parsing PATH_INFO

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see attached png file screenshot of the errors I'm getting. My server provider has confirmed all requirements for Concrete 5 and is unsure of the fix.

- Concrete 5 cannot parse the PATH_INFO or the ORIG_PATH_INFO provided by your server.

- Also - You must chmod 755 concrete/libraries/3rdparty/htmldiff.py and disable PHP safe mode. I have turned the safe mode off on the php-ini file and am unsure how to turn it off in this document.

Please help - Concrete 5 seems like it could be an extraordinary addition to my business, but I need it to work.

here is the address...http://www.88create.com/index.php...

jtedescojam
 
jtedescojam replied on at Permalink Reply 1 Attachment
jtedescojam
Here is the image
Remo replied on at Permalink Reply
Remo
as always, please create a page that contains a call to phpinfo and send us the link

and beside that, you see that there's a warning in your screenshot? the path your provider has specified to save the sessions doesn't exist!
jtedescojam replied on at Permalink Reply 2 Attachments
jtedescojam
Sorry, I forgot to mention I'm not a php coder and have worked with php very little, although I know a lot of html and actionscripting, so I'm getting the hang of it.

Please explain how to create a page that contains a call to phpinfo... sorry

Also, I did notice those warnings, however I thought it had something to do with the PATH_INFO message... I've attached 2 images from my service provider that explains me this, but I don't understand where to go from there. Thanks for your quick reply.
frz replied on at Permalink Reply 1 Attachment
frz
unzip this file and upload it somewhere to your webroot and point us to it.
jtedescojam replied on at Permalink Reply
jtedescojam
http://www.88create.com/serverinfo.php

thanks - I'm learning, next time I will do this before I submit help.
jtedescojam replied on at Permalink Reply
jtedescojam
Hi. just a quick reminder.. I've uploaded the serverinfo.php file and it's at the address in the above thread. Please let me know your take on this and advise what you think I need to do in order to 'save sessions'... thanks for your help
jtedescojam replied on at Permalink Reply
jtedescojam
Please let me know if you can help me.