I have a site running on GoDaddy. Due to terrible performance, I looked for a better host provider.
The hosting Page on the Concrete5 site recommends Web Hosting Hub.
After seeing the glowing recommendation for webhostinghub.com, I set up an account and began the migration progress from GoDaddy.
The temporary URL for the site does some crazy stuff, like duplicating the dir names, or adding a series of /////////// into the url.
I reached out to tech support on 5 separate occasions. They were both unable and unwilling to look into it.
I offered to pay them to find a way to fix this. They would not touch it because it was a 3rd party install.
I finally called them and told them that C5 recommends them referring to the Hosting page where they are referred to as a hosting partner. I let them know that this was the sole reason for our choosing them as a host provider. But they were unwilling to help.
I should mention that they were polite about it, just unwilling to dig into it.
I was told that while some people know C5, they dont support 3rd party software or help out with installations.
I need a web host! Can someone recommend one please!
I understand your frustration. I am the Concrete5 advocate for Web Hosting Hub. Tech Support should have advised you that we do provide 3rd party support in our Support Center: http://www.webhostinghub.com/support/...
Feel free to seek assistance with Concrete5 there.
I would also be happy to investigate this further, if you could direct message your domain name to me.
Please contact me so we can get your website up and running.
I had a similar experience with them. I was also told that they don't provide temporary URLs. The lack of customer support surprised me, considering they are recommended by Concrete5, which has always had extremely good support.
I am also looking for a hosting company for my clients' Concrete5 sites.
Have used BlueHost but they have so many email blacklisting issues, that my clients are requesting to be moved away from them.
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