Unsupported add-ons: isitvivid
However, it's not functioning as promised and after no support responses from the company or the staff/designers listed, I'm wanting to get a refund.
Have you found other add-on in the market place that are unusable, but they still took your money?
I just don't see where I'm suppose to start a ticket and all that.
Contact Franz, he's the boss around here.
Tell him what's happening. Give him all the relevant details like a link to the exact package you bought. If the developer is not responding he's the man to talk to about a refund.
You can contact him by private message through his public profile:https://www.concrete5.org/profile/-/view/6/...
Give him a few days to answer, he's extremely busy.