How do I connect a purchased theme to a new, different website?

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I am having trouble installing a theme that was moved to another website.

I have released the purchased theme from the old website, but don't know how to get the theme connected to the new website.

At the Concrete5.org website, the theme is connected to the correct/new website. However, at the Concrete5 Dashboard of the new website, I am unable to install the theme.

At the Concrete5 Dashboard, the only option I am given is to buy the theme again. I cannot discover the way to pull the purchased theme into the new website.

Please help. Thank you very much for your time and help. You are greatly appreciated!

tamarosher
 
citytech2 replied on at Permalink Reply
citytech2
I've replied your PM. Check it.

Citytech
tamarosher replied on at Permalink Reply
tamarosher
I tried both of those ways, and the newly purchased theme is not able to be installed on the other website. The new theme is not on the long list of themes in my C5 account, so I cannot "click" the theme to the website. Also, the theme is not at that website "project", so I am not given an option to "click" it onto the website.

I am eager to figure out how to install the theme onto the website. Please help. Thanks very much!!
julia replied on at Permalink Reply
julia
Hi there, I can help sort this out. What theme are you having trouble with? I see you purchased Axis on 7/6, is that the theme you can't get to install?
julia replied on at Permalink Reply
julia
Also, let me know the name of the project for the site you want the theme to appear on. Thanks.
tamarosher replied on at Permalink Reply
tamarosher
tamarosher replied on at Permalink Reply
tamarosher
Because of the difficulty and time involved in moving a newly purchased theme to another website, I have decided to try to keep the Axis theme at the original website. I am in a hurry to get things done, and must move on with my life.

THANK YOU!
tamarosher replied on at Permalink Reply
tamarosher
I have tried to put the purchased theme at the original website, and I am having the SAME problem. The only way the Concrete5 Dashboard will allow me to add the theme to the website is by purchasing it. But I have already purchased the theme.

PLEASE HELP. The Concrete5 Dashboard will not allow me to add the theme.

I have tried many, many ways to do it, and nothing works.

(I have a long, endless, repeated, repeating list of "Projects". I don't know how to delete a project. I currently don't have any online websites using a Concrete5 theme, so I actually have zero projects at this time.)

The purchased theme is supposedly connected to the exact same domain name it was purchased with. But I cannot put the theme into the website at the Dashboard.
tamarosher replied on at Permalink Reply
tamarosher
If I cannot get the theme put into the website in a timely manner, can I have my money back?
tamarosher replied on at Permalink Reply
tamarosher
I don't know how I did it, but I installed the theme. It is there where it should be. Everything is working great. Amazing.