Refund on unused/unusable theme

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A friend purchased a Concrete5 theme "Legal Tender"- at my urging - that did not install and neither he nor I received a direct response for help from the developer on several attempts at contact.

Since the theme was unused/unusable, how does he receive a "refund".
He purchased via credit card.

Wendell Anderson (Concrete5 member)
wanderson@kimalcorp.org
973.729.1007

 
olliephillips replied on at Permalink Reply
olliephillips
Keep trying the developer.

Knowing the theme/add-on approval process, I doubt very much that something which doesn't install could make it into the market place.
mkly replied on at Permalink Reply
mkly
I would definitely attempt to contact him again at
http://www.concrete5.org/marketplace/themes/legal-tender/...
(click the support link)

He is pretty active member of the community. I can assure you he's not just some scam artist. It's possible he missed the notification of the support ticket or something similar.

You might want to send him a private message at
http://www.concrete5.org/profile/-/376/...
(click send message)

I'm sure he just missed the message or something similar.
tallacman replied on at Permalink Reply
tallacman
I just received a note from Wendall. I never had any support requests. I always will help people install their themes if they have a problem.

steve
Shotster replied on at Permalink Reply
Shotster
> I never had any support requests.

FWIW, I recently stopped receiving forum email notifications, so I PM'd Julia at C5 (as instructed by Franz) about the issue. Apparently their email logs showed a delivery error on one occasion from several weeks ago which prevented further email deliveries. Andrew worked some magic, and all is well now. My main concern was that I might also be missing notifications about support requests. Anyway, I'm not saying that's the issue here, but it might be worth looking into.

-Steve
mkly replied on at Permalink Reply
mkly
I don't receive any email notifications beyond pm's either. That's why I suggested he pm him. I started a thread on the Leaders Board about it and @Mnkras said he had the same issue. Franz responded to it and that was a little while ago. I think it's broken for a lot of people. Probably has to do with the switch over to Sendgrid.