Unable to upload large files to the file manager

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Whenever I attempt to upload a file that's more than 1 MB it keeps stuck at a certain point, doesn't display any error message.

I've already set the php.ini as

memory_limit = 256M
upload_max_filesize = 128M
post_max_size = 128M

Also the Files allowed has mp3 which I specifically attempted to upload.

The attached screen shot shows that the uploads get stuck at a certain point.

The environment info:

# concrete5 Version
Core Version - 8.4.0
Version Installed - 8.4.0
Database Version - 20180524000000
# concrete5 Packages
Call to Action (1.0.0), Cycle2 Slide Show (1.0.1), HTML5 Audio Player Basic (2.0.5), Thumb Gallery (1.0.3)
# concrete5 Overrides
blocks/social_links/templates/custom_links/view.php, blocks/social_links/templates/custom_links, blocks/social_links/templates, blocks/social_links, blocks/autonav/templates/custom_responsive_header_navigation/view.js, blocks/autonav/templates/custom_responsive_header_navigation/view.php, blocks/autonav/templates/custom_responsive_header_navigation/view.css, blocks/autonav/templates/custom_responsive_header_navigation, blocks/autonav/templates, blocks/autonav, themes/sursanskaar/full.php, themes/sursanskaar/blank.php, themes/sursanskaar/css/main.less, themes/sursanskaar/css/presets/night-road.less, themes/sursanskaar/css/presets/defaults.less, themes/sursanskaar/css/presets/royal.less, themes/sursanskaar/css/presets/blue-sky.less, themes/sursanskaar/css/presets, themes/sursanskaar/css/jquery.bxslider.css, themes/sursanskaar/css/bootstrap-modified.css, themes/sursanskaar/css/styles.xml, themes/sursanskaar/css/build/header.less, themes/sursanskaar/css/build/mixins.less, themes/sursanskaar/css/build/pagination.less, themes/sursanskaar/css/build/search.less, themes/sursanskaar/css/build/footer.less, themes/sursanskaar/css/build/custom-design-classes/blog-entry-list.less, themes/sursanskaar/css/build/custom-design-classes/block-sidebar-padded.less, themes/sursanskaar/css/build/custom-design-classes/block-sidebar-wrapped.less, themes/sursanskaar/css/build/custom-design-classes/testimonial-bio.less, themes/sursanskaar/css/build/custom-design-classes/area-content-accent.less, themes/sursanskaar/css/build/custom-design-classes/recent-blog-entry.less, themes/sursanskaar/css/build/custom-design-classes, themes/sursanskaar/css/build/captcha.less, themes/sursanskaar/css/build/reset.less, themes/sursanskaar/css/build/miscellaneous-styles.less, themes/sursanskaar/css/build/mobile/navigation.less, themes/sursanskaar/css/build/mobile, themes/sursanskaar/css/build/breadcrumb.less, themes/sursanskaar/css/build/content.less, themes/sursanskaar/css/build/fonts/night-road.less, themes/sursanskaar/css/build/fonts/defaults.less, themes/sursanskaar/css/build/fonts/royal.less, themes/sursanskaar/css/build/fonts/blue-sky.less, themes/sursanskaar/css/build/fonts, themes/sursanskaar/css/build/add-ons/calendar.less, themes/sursanskaar/css/build/add-ons, themes/sursanskaar/css/build/blocks/topic-list.less, themes/sursanskaar/css/build/blocks/image-slider.less, themes/sursanskaar/css/build/blocks/image.less, themes/sursanskaar/css/build/blocks/page-list-template-thumbnail-grid.less, themes/sursanskaar/css/build/blocks/page-list-option-buttons.less, themes/sursanskaar/css/build/blocks/page-attribute-display.less, themes/sursanskaar/css/build/blocks/feature.less, themes/sursanskaar/css/build/blocks/next-previous.less, themes/sursanskaar/css/build/blocks/testimonial.less, themes/sursanskaar/css/build/blocks/faq.less, themes/sursanskaar/css/build/blocks/page-title-option-byline.less, themes/sursanskaar/css/build/blocks/page-title.less, themes/sursanskaar/css/build/blocks/tags.less, themes/sursanskaar/css/build/blocks/page-list.less, themes/sursanskaar/css/build/blocks/feature-template-hover-description.less, themes/sursanskaar/css/build/blocks/date-navigation.less, themes/sursanskaar/css/build/blocks, themes/sursanskaar/css/build/errors.less, themes/sursanskaar/css/build/body.less, themes/sursanskaar/css/build/buttons.less, themes/sursanskaar/css/build/bootstrap-3.2.0/forms.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins.less, themes/sursanskaar/css/build/bootstrap-3.2.0/breadcrumbs.less, themes/sursanskaar/css/build/bootstrap-3.2.0/scaffolding.less, themes/sursanskaar/css/build/bootstrap-3.2.0/pagination.less, themes/sursanskaar/css/build/bootstrap-3.2.0/popovers.less, themes/sursanskaar/css/build/bootstrap-3.2.0/normalize.less, themes/sursanskaar/css/build/bootstrap-3.2.0/responsive-utilities.less, themes/sursanskaar/css/build/bootstrap-3.2.0/alerts.less, themes/sursanskaar/css/build/bootstrap-3.2.0/button-groups.less, themes/sursanskaar/css/build/bootstrap-3.2.0/carousel.less, themes/sursanskaar/css/build/bootstrap-3.2.0/panels.less, themes/sursanskaar/css/build/bootstrap-3.2.0/tables.less, themes/sursanskaar/css/build/bootstrap-3.2.0/list-group.less, themes/sursanskaar/css/build/bootstrap-3.2.0/progress-bars.less, themes/sursanskaar/css/build/bootstrap-3.2.0/variables.less, themes/sursanskaar/css/build/bootstrap-3.2.0/modals.less, themes/sursanskaar/css/build/bootstrap-3.2.0/utilities.less, themes/sursanskaar/css/build/bootstrap-3.2.0/grid.less, themes/sursanskaar/css/build/bootstrap-3.2.0/component-animations.less, themes/sursanskaar/css/build/bootstrap-3.2.0/wells.less, themes/sursanskaar/css/build/bootstrap-3.2.0/close.less, themes/sursanskaar/css/build/bootstrap-3.2.0/pager.less, themes/sursanskaar/css/build/bootstrap-3.2.0/labels.less, themes/sursanskaar/css/build/bootstrap-3.2.0/jumbotron.less, themes/sursanskaar/css/build/bootstrap-3.2.0/responsive-embed.less, themes/sursanskaar/css/build/bootstrap-3.2.0/input-groups.less, themes/sursanskaar/css/build/bootstrap-3.2.0/bootstrap.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/forms.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/pagination.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/size.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/tab-focus.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/grid-framework.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/gradients.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/nav-divider.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/text-overflow.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/clearfix.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/image.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/alerts.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/progress-bar.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/panels.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/list-group.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/text-emphasis.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/grid.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/hide-text.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/table-row.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/labels.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/background-variant.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/border-radius.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/nav-vertical-align.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/opacity.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/reset-filter.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/vendor-prefixes.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/resize.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/buttons.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/center-block.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins/responsive-visibility.less, themes/sursanskaar/css/build/bootstrap-3.2.0/mixins, themes/sursanskaar/css/build/bootstrap-3.2.0/glyphicons.less, themes/sursanskaar/css/build/bootstrap-3.2.0/code.less, themes/sursanskaar/css/build/bootstrap-3.2.0/print.less, themes/sursanskaar/css/build/bootstrap-3.2.0/type.less, themes/sursanskaar/css/build/bootstrap-3.2.0/media.less, themes/sursanskaar/css/build/bootstrap-3.2.0/theme.less, themes/sursanskaar/css/build/bootstrap-3.2.0/badges.less, themes/sursanskaar/css/build/bootstrap-3.2.0/navbar.less, themes/sursanskaar/css/build/bootstrap-3.2.0/dropdowns.less, themes/sursanskaar/css/build/bootstrap-3.2.0/tooltip.less, themes/sursanskaar/css/build/bootstrap-3.2.0/thumbnails.less, themes/sursanskaar/css/build/bootstrap-3.2.0/navs.less, themes/sursanskaar/css/build/bootstrap-3.2.0/buttons.less, themes/sursanskaar/css/build/bootstrap-3.2.0, themes/sursanskaar/css/build, themes/sursanskaar/css, themes/sursanskaar/right_sidebar.php, themes/sursanskaar/elements/header.php, themes/sursanskaar/elements/footer_bottom.php, themes/sursanskaar/elements/header_top.php, themes/sursanskaar/elements/footer.php, themes/sursanskaar/elements, themes/sursanskaar/page_not_found.php, themes/sursanskaar/img/b21.png, themes/sursanskaar/img/a21.png, themes/sursanskaar/img/controls.png, themes/sursanskaar/img, themes/sursanskaar/thumbnail.png, themes/sursanskaar/default.php, themes/sursanskaar/js/jquery.bxslider.min.js, themes/sursanskaar/js, themes/sursanskaar/page_theme.php, themes/sursanskaar/left_sidebar.php, themes/sursanskaar/page_forbidden.php, themes/sursanskaar/view.php, themes/sursanskaar/description.txt, themes/sursanskaar/images/background-slider-blue-sky.png, themes/sursanskaar/images/background-slider-default.png, themes/sursanskaar/images/logo.jpg, themes/sursanskaar/images/background-slider-royal.png, themes/sursanskaar/images/background-slider-night-road.png, themes/sursanskaar/images/background.png, themes/sursanskaar/images, themes/sursanskaar
# concrete5 Cache Settings
Block Cache - Off
Overrides Cache - Off
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).
# Server Software
Apache/2.4.25 (Debian)


I wonder if there's anything else that I may have skipped?

3 Attachments

 
siavash replied on at Permalink Reply
Does anyone get this work?
madesimplemedia replied on at Permalink Reply
madesimplemedia
Have you tried to upgrade to 8.5.1 ?
The progress bar is not showing red like it normally does when it fails.
Are you trying just the one file or multiple?
siavash replied on at Permalink Reply 1 Attachment
I have not tried to upgrade to 8.5.1. My current Concrete5 version is 8.4.5. The problem is there is no error message. When adding / uploading single file to file manager, if executing time is over 30 seconds upload stucks but without any error message. This happens even when file size is under 15 Mb
Pritam replied on at Permalink Reply
I could not resolve this issue so resorted to upload large sized files to the incoming directory on the server and then pull the file into the File Manager.

"Click "Upload Options" and you can FTP files into an Incoming directory on the server to import, or you can point to remote URLs for concrete5 to pull a copy of the file into the File manager for you."

https://documentation.concrete5.org/editors/dashboard/files/file-man...
siavash replied on at Permalink Reply
Thank you for ur replay. But in my case I need to upload files through the file manager. The problem seems to be max_execution_time. For my serve it is 300 second, but upload stuck each time after 30 seconds.
madesimplemedia replied on at Permalink Reply
madesimplemedia
Maybe check permissions on the Files directory, 30 seconds should be long enough for file uploads.
siavash replied on at Permalink Reply
Files directory permissions is 775 and i have tested with 777 but still, if upload taking time is over 30 seconds it stucks.