Resolved Bug


This bug has been marked as resolved.

User password change

Permalink 0 1 Browser Info Environment
When user click password change, a system message says that "change password information has been sent to your email account" but no email is sent. However, a record of the email info can be found in the log report. So, the user is completely lost in the dark and cannot proceed further.
Status: Resolved
nourishu
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andrew replied on at Permalink
andrew
I receive the notification emails.
nourishu replied on at Permalink
nourishu
I have tried many times and none seems to work. I have also checked the spam mail and nothing is there. Is there any setting I have missed?
nourishu replied on at Permalink
nourishu
Hi Andrew,
I have found these error exception in the log report:
Mail Exception Occurred. Unable to send mail: Unable to send mail.
#0 /home6/nourishu/public_html/updates/concrete5.5.1/concrete/libraries/3rdparty/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
#1 /home6/nourishu/public_html/updates/concrete5.5.1/concrete/libraries/3rdparty/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#2 /home6/nourishu/public_html/updates/concrete5.5.1/concrete/helpers/mail.php(349): Zend_Mail->send(NULL)
#3 /home6/nourishu/public_html/updates/concrete5.5.1/concrete/controllers/login.php(470): MailHelper->sendMail()
#4 [internal function]: LoginController->forgot_password()
#5 /home6/nourishu/public_html/updates/concrete5.5.1/concrete/libraries/controller.php(213): call_user_func_array(Array, Array)
#6 /home6/nourishu/public_html/updates/concrete5.5.1/concrete/libraries/controller.php(185): Controller->runTask('forgot_password', Array)
#7 /home6/nourishu/public_html/updates/concrete5.5.1/concrete/libraries/view.php(632): Controller->setupAndRun()
#8 /home6/nourishu/public_html/updates/concrete5.5.1/concrete/dispatcher.php(274): View->render(Object(Page))
#9 /home6/nourishu/public_html/concrete/startup/updated_core_check.php(6): require('/home6/nourishu...')
#10 /home6/nourishu/public_html/concrete/dispatcher.php(14): require('/home6/nourishu...')
#11 /home6/nourishu/public_html/index.php(2): require('/home6/nourishu...')
#12 {main}
Template Used: forgot_password

Hope this will help
Mnkras replied on at Permalink Best Answer
Mnkras
PHPMAIL or SMTP is not configured on your server, thats the issue, not concrete5

concrete5 Environment Information

C5 5.5.1

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1