Multilingual Page Report timeout

Permalink 0 0 Browser Info Environment
Hello.

Our multilingual site has six languages and 2450+ pages. I have just upgraded the Community Store from v1 to v2. When I try and run a Page report to finish setting up the Checkout connections between languages it times out after about 15 minutes with the following:


"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."


I don't know if this was happening when we were using Community Store v1, somehow I doubt it, but I hadn't a reason to use the Page Report.
I have asked our ISP to look into it. They have upped the resources to their maximum and logged into the site, running the Page Report themselves to identify any server issues. Their last message was this:
"Hi Russell,

Thank you for the reply.

I am not able to locate anything that can cause the problem server side. Could you please check if the CMS has any special requirements, like specific php extensions?

All php extensions that are needed should be enabled, however I want to double check them.

Kind regards,

Mariya G."

At this point I turn to you clever people.

Thanks,
Russell.


Status: New
tangent

concrete5 Environment Information

# concrete5 Version
Core Version - 8.4.4
Version Installed - 8.4.4
Database Version - 20180717000000

# concrete5 Packages
Add Attributes (0.0.1), All In: The Advanced Member Import Add On by ampersandApps (1.1.1), Clear Clipboard (1.0.0), Community Store (2.1.9), Community Store Weight Tiered Shipping (1.0), Dynamic Images (1.2), Easy Image Gallery (1.4.2), Editor Comment (7.0.2), EZ Event (1.0), Formify (3.2.0.3), Fundamental (4.0.4), GDPR (1.7.2), Idoit Accordion (1.0.0), Idoit IFA User Search (1.0.0.0), IdoIT Image block (1.0), IFA Shop Design (0.1.0), IFA User Search (0.0.4.3), Magic Tabs (7.1.6), Ortic Forum (0.0.7), Package Magic Starter (1.1.11), Page Redirect (2.0), Page Selector Attribute (2.0), Read More (1.1.0), User Renewals (0.1.7), Vivid Simple Accordion (1.0.1), Whale OWL Carousel (2.5.7.9), WorldPay Hosted Payment Gateway (1.0)

# concrete5 Overrides
blocks/gond_read_more_bottom/view.js, blocks/gond_read_more_bottom, blocks/formify_form_org.zip, blocks/switch_language/controller.php, blocks/switch_language/templates/dropflags/view.php, blocks/switch_language/templates/dropflags/view.css, blocks/switch_language/templates/dropflags/view.js, blocks/switch_language/templates/dropflags, blocks/switch_language/templates, blocks/switch_language, blocks/search/templates/hourglass/view.php, blocks/search/templates/hourglass/view.css, blocks/search/templates/hourglass, blocks/search/templates, blocks/search, blocks/formify_form/templates/enclosed_names/view.php, blocks/formify_form/templates/enclosed_names/view.css, blocks/formify_form/templates/enclosed_names/view.js, blocks/formify_form/templates/enclosed_names, blocks/formify_form/templates/fields_container/images.zip, blocks/formify_form/templates/fields_container/fields_container.zip, blocks/formify_form/templates/fields_container/view.php, blocks/formify_form/templates/fields_container/icon.png, blocks/formify_form/templates/fields_container/view.css, blocks/formify_form/templates/fields_container/images/processing.gif, blocks/formify_form/templates/fields_container/images/select.png, blocks/formify_form/templates/fields_container/images, blocks/formify_form/templates/fields_container/form.php, blocks/formify_form/templates/fields_container/edit.php, blocks/formify_form/templates/fields_container/view.js, blocks/formify_form/templates/fields_container/controller.php, blocks/formify_form/templates/fields_container/db.xml, blocks/formify_form/templates/fields_container/add.php, blocks/formify_form/templates/fields_container, blocks/formify_form/templates, blocks/formify_form, blocks/formify_form.zip, elements/new_topic.php, js/bootstrap-editable.js, single_pages/forum.php, single_pages/forum_topic.php, themes/fundamental2/css/foundation.custom.css, themes/fundamental2/css, themes/fundamental2, src/Concrete/Permission/IPService.php, src/Concrete/Permission, src/Concrete/Form/Service/Validation.php, src/Concrete/Form/Service/Widget/Color.php, src/Concrete/Form/Service/Widget/Rating.php, src/Concrete/Form/Service/Widget/PageSelector.php, src/Concrete/Form/Service/Widget/Attribute.php, src/Concrete/Form/Service/Widget/DateTime.php, src/Concrete/Form/Service/Widget/UserSelector.php, src/Concrete/Form/Service/Widget/Typography.php, src/Concrete/Form/Service/Widget, src/Concrete/Form/Service/Form.php, src/Concrete/Form/Service, src/Concrete/Form/CustomFormServiceProvider.php, src/Concrete/Form, src/Concrete

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - If blocks on the particular page allow it.
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache/2.4.41 (cPanel) OpenSSL/1.0.2s mod_bwlimited/1.4

# Server API
cgi-fcgi

# PHP Version
7.1.32

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, readline, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

# PHP Settings
max_execution_time - 6000
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 6000
max_input_vars - 2000
memory_limit - 768M
post_max_size - 256M
sql.safe_mode - Off
upload_max_filesize - 200M
ldap.max_links - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36