RESOLVED Reset Password not working

Permalink 2 2 Browser Info Environment
Updating... the reset password link was being sent, just ended up in SPAM folder.

Just noticing an issue where clicking on "forgot password" and entering a confirmed user email address, give the message that if this email is connected to a user account an email has been sent.... however, no email is received!! I have tried this 3 times with one of my own user accounts to confirm the problem.


Status: New
w2f

concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.2
Version Installed - 8.5.2
Database Version - 20190925072210

# Database Information
Version: 10.2.25-MariaDB-log
SQL Mode: NO_ENGINE_SUBSTITUTION

# concrete5 Packages
Cookies Notice (1.3.4), Daily Message (1.1), EZ Paypal (2.0.1), Font Awesome Font Icons for CKEditor (0.9.1), Fruitful (1.2), Login/Logout Link (1.0), Login Page Background (0.9.1), Neat (0.9.2), PDF Viewer (1.0.1), Simple Audio Player (0.9.1), Styled Scroll Bar (1.1), Vivid Simple Accordion (1.0.1), Webli Login (0.1.3)

# concrete5 Overrides
None

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - If blocks on the particular page allow it.
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.6.39

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 4000
memory_limit - 512M
post_max_size - 128M
sql.safe_mode - Off
upload_max_filesize - 128M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.5 Safari/605.1.15