Addon not connecting
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Hi Guys,
Great little addon and saves a ton of time and cost for our client. I have the addon built in the site and configured, I think correctly.
At checkout, everything appears to work but at point of clicking the authorize.net button that was created by choosing that gateway, it just goes to a blank page. Spoke with A.net and everything on that side is ok.
Any ideas, suggestions or advice. I need to get this site up ASAP so if you can give me some advice, it would be greatly appreciated.
Cheers
Great little addon and saves a ton of time and cost for our client. I have the addon built in the site and configured, I think correctly.
At checkout, everything appears to work but at point of clicking the authorize.net button that was created by choosing that gateway, it just goes to a blank page. Spoke with A.net and everything on that side is ok.
Any ideas, suggestions or advice. I need to get this site up ASAP so if you can give me some advice, it would be greatly appreciated.
Cheers
| Type: | Discussion |
|---|---|
| Status: | Resolved |
Hi
Sorry we are usually off on weekends. However, I will have a quick look at this tomorrow.
Thanks for the info.
JZ
Sorry we are usually off on weekends. However, I will have a quick look at this tomorrow.
Thanks for the info.
JZ
Thanks JB,
Just trying to get the guy up and running. I also have a case open with A.net
Cheers
Just trying to get the guy up and running. I also have a case open with A.net
Cheers
Hi JB,
Not trying to be a pain but would like to get this resolved. Not sure if you remember but I had you customize this addon for another client awhile back. It worked perfectly so I am a bit confused. Please let me know if you need anything else from me to help get this solved.
Still waiting on A.net as well since we just went through a holiday here and they were not open until today.
BIG thanks
Not trying to be a pain but would like to get this resolved. Not sure if you remember but I had you customize this addon for another client awhile back. It worked perfectly so I am a bit confused. Please let me know if you need anything else from me to help get this solved.
Still waiting on A.net as well since we just went through a holiday here and they were not open until today.
BIG thanks
Hi JB,
Not trying to be a pain but would like to get this resolved. Not sure if you remember but I had you customize this addon for another client awhile back. It worked perfectly so I am a bit confused. Please let me know if you need anything else from me to help get this solved.
Still waiting on A.net as well since we just went through a holiday here and they were not open until today.
BIG thanks
Not trying to be a pain but would like to get this resolved. Not sure if you remember but I had you customize this addon for another client awhile back. It worked perfectly so I am a bit confused. Please let me know if you need anything else from me to help get this solved.
Still waiting on A.net as well since we just went through a holiday here and they were not open until today.
BIG thanks
Hi
Sorry about that. We were also addressing a different issue with a different add-on. I'm looking into this today and will get back to you within 8 hours.
JZ
Sorry about that. We were also addressing a different issue with a different add-on. I'm looking into this today and will get back to you within 8 hours.
JZ
Thanks JB - I really appreciate it.
Cheers,
Joe
Cheers,
Joe
Hi Joe,
I just checked and it seems I can go through without problem. Have you checked if your Account ID and Transaction key is correct?
JZ
I just checked and it seems I can go through without problem. Have you checked if your Account ID and Transaction key is correct?
JZ
Yes I did. Do you get to the A.net transaction page? I get blank screen
*Joe Notarianni*
Tel:(239) 434-7095
Cell:(239) 298-3984
*Joe Notarianni*
Tel:(239) 434-7095
Cell:(239) 298-3984
Hi
For some reason my previous message didn't go through. Here it is again:
Yes I did get a transacation page. Have you check if your account is on Test or Live mode? You also have to check in your dashboard page your payment setting for A.net if it's on live or test mode. Lastly when you check the live or test mode in eCommerce Express payment setting you will see the url changes, you can change the url in that field and ask A.net if they have changed their url settings. But so far my transaction went through without even changing the url.
JZ
For some reason my previous message didn't go through. Here it is again:
Yes I did get a transacation page. Have you check if your account is on Test or Live mode? You also have to check in your dashboard page your payment setting for A.net if it's on live or test mode. Lastly when you check the live or test mode in eCommerce Express payment setting you will see the url changes, you can change the url in that field and ask A.net if they have changed their url settings. But so far my transaction went through without even changing the url.
JZ
Hi JZ,
Sorry I answered you back and said that I got it sorted. I noticed the
checkout URL had a period after .dll and I remove it and re-tried with
A.net. We went over everything together and this fixed it believe it or
not.
I really thank you for your help. It is fine now and waiting for A.net to
let me "fix up" the receipt. Please mark this as resolved and thanks again.
Cheers,
Joe
*Joe Notarianni*
Tel:(239) 434-7095
Cell:(239) 298-3984
Sorry I answered you back and said that I got it sorted. I noticed the
checkout URL had a period after .dll and I remove it and re-tried with
A.net. We went over everything together and this fixed it believe it or
not.
I really thank you for your help. It is fine now and waiting for A.net to
let me "fix up" the receipt. Please mark this as resolved and thanks again.
Cheers,
Joe
*Joe Notarianni*
Tel:(239) 434-7095
Cell:(239) 298-3984
Hi Joe,
Glad to hear that. You may have accidentally added a dot in there while configuring the settings.
JZ
Glad to hear that. You may have accidentally added a dot in there while configuring the settings.
JZ
Yessir, you got me, lol
Thanks again
Joe
*Joe Notarianni*
Tel:(239) 434-7095
Cell:(239) 298-3984
Thanks again
Joe
*Joe Notarianni*
Tel:(239) 434-7095
Cell:(239) 298-3984
Was on phone with Authorize.net. They have escalated it up to reboot the ID and key. The URL to connect to their transaction page is perfect. It just won't pull it up. They have not ruled out that it might be on their end.
Just a FYI
BIG thanks