Third level structure not working correctly

Permalink Browser Info Environment
Third level not showing correctly. Check out the menu athttp://carlstromassociates.com and check out the Toolholders menu item. It is the only one in the list with a third level. The others are working great.

Type:
Status: In Progress
camdenroe
View Replies:
jb1 replied on at Permalink Reply
jb1
Hi

Have you tried using a default theme perhaps Greek Yogurt or Plain Yogurt theme and see if this occurs? If not then most likely this is caused by your theme.

JZ
camdenroe replied on at Permalink Reply
camdenroe
Requesting Refund.

While it might work with Plain or Greek Yogurt, it does not work with the theme that has been chosen for the site.
camdenroe replied on at Permalink Reply
camdenroe
Requesting Refund.

While it might work with Plain or Greek Yogurt, it does not work with the theme that has been chosen for the site.
camdenroe replied on at Permalink Reply
camdenroe
I have not heard back from you yet. Please reply!!
jb1 replied on at Permalink Reply
jb1
Hi

We didn't receive your message about the refund there must be something wrong with the notification system on Concrete5. Anyway, we cannot give you a refund as this add-on works and the issue is obviously caused by your theme which is why this add-on works with the regular themes. We do offer paid customisation and fix that theme for you. I'm guessing it will take around an hour @ $90/hr.

JZ
camdenroe replied on at Permalink Reply
camdenroe
Can you guide me to where you indicate that your add-on does not work with some themes?
jb1 replied on at Permalink Reply
jb1
I cannot pinpoint which themes because there are a lot in the marketplace. If you could reapply the menu and send the url where you added this add-on I might be able to pin point you to where the problem is in from your theme.

JZ
camdenroe replied on at Permalink Reply
camdenroe
What I mean is if you don't state that your add-on doesn't work with all themes, which would warn people that they are taking a risk of it not working, then you should honor refunds when your add-on clearly doesn't work with the theme I have to use.
jb1 replied on at Permalink Reply
jb1
Hi

Due to the modularity of the add-ons in Concrete5 there are high chances that they might not work with each other or with the theme. This is also true with other add-ons. And with the fact that this add-on works with the default themes it just shows that this add-on follows the general guidelines to avoid conflict which we do as much as possible. Have you tried contacting your theme provider?

JZ
camdenroe replied on at Permalink Reply
camdenroe
I have attempted to contact the provider of the theme and have not received response. I did find another menu add-on that is working correctly with the theme. Auto Nav Pro is working correctly with Formigo Morph theme. The creator of Auto Nav Pro did help with a few tweaks to make it work. Made it worth the $25 for the add-on.

concrete5 Environment Information

# concrete5 Version
5.6.3.1

# concrete5 Packages
Amiant CSS3 Menu (0.3), Bootswatch (0.9.1), Casual Theme (0.9.5), Destyle (1.1), Expand / Collapse (1.2.6), Foundation 5 (1.6.0), Image Menu (1.1), Mega Menu Vertical (1.1.14), Morph (1.0.2), Pygmalion Konsus (1.0.4), tnSpacer (1.3).

# concrete5 Overrides
languages/cs_CZ, languages/fi_FI, languages/nb_NO, languages/es_MX, languages/zh_TW, languages/it_IT, languages/de_DE, languages/el_GR, languages/sv_SE, languages/ru_RU, languages/es_AR, languages/da_DK, languages/fa_IR, languages/vi_VN, languages/ro_RO, languages/zh_CN, languages/pt_PT, languages/he_IL, languages/fr_FR, languages/nl_NL, languages/es_PE, languages/ja_JP, languages/es_ES, languages/sk_SK, languages/ar, languages/tr_TR, languages/sl_SI

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.4.32

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dba, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, mcrypt, mhash, mysql, mysqli, odbc, openssl, pcntl, pcre, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, readline, recode, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 50M
sql.safe_mode - Off
upload_max_filesize - 50M
ldap.max_links - Unlimited
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You may not request a refund that is not currently owned by you.