Third level structure not working correctly
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Third level not showing correctly. Check out the menu athttp://carlstromassociates.com and check out the Toolholders menu item. It is the only one in the list with a third level. The others are working great.
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Status: | In Progress |
Requesting Refund.
While it might work with Plain or Greek Yogurt, it does not work with the theme that has been chosen for the site.
While it might work with Plain or Greek Yogurt, it does not work with the theme that has been chosen for the site.
Requesting Refund.
While it might work with Plain or Greek Yogurt, it does not work with the theme that has been chosen for the site.
While it might work with Plain or Greek Yogurt, it does not work with the theme that has been chosen for the site.
I have not heard back from you yet. Please reply!!
Hi
We didn't receive your message about the refund there must be something wrong with the notification system on Concrete5. Anyway, we cannot give you a refund as this add-on works and the issue is obviously caused by your theme which is why this add-on works with the regular themes. We do offer paid customisation and fix that theme for you. I'm guessing it will take around an hour @ $90/hr.
JZ
We didn't receive your message about the refund there must be something wrong with the notification system on Concrete5. Anyway, we cannot give you a refund as this add-on works and the issue is obviously caused by your theme which is why this add-on works with the regular themes. We do offer paid customisation and fix that theme for you. I'm guessing it will take around an hour @ $90/hr.
JZ
Can you guide me to where you indicate that your add-on does not work with some themes?
I cannot pinpoint which themes because there are a lot in the marketplace. If you could reapply the menu and send the url where you added this add-on I might be able to pin point you to where the problem is in from your theme.
JZ
JZ
What I mean is if you don't state that your add-on doesn't work with all themes, which would warn people that they are taking a risk of it not working, then you should honor refunds when your add-on clearly doesn't work with the theme I have to use.
Hi
Due to the modularity of the add-ons in Concrete5 there are high chances that they might not work with each other or with the theme. This is also true with other add-ons. And with the fact that this add-on works with the default themes it just shows that this add-on follows the general guidelines to avoid conflict which we do as much as possible. Have you tried contacting your theme provider?
JZ
Due to the modularity of the add-ons in Concrete5 there are high chances that they might not work with each other or with the theme. This is also true with other add-ons. And with the fact that this add-on works with the default themes it just shows that this add-on follows the general guidelines to avoid conflict which we do as much as possible. Have you tried contacting your theme provider?
JZ
I have attempted to contact the provider of the theme and have not received response. I did find another menu add-on that is working correctly with the theme. Auto Nav Pro is working correctly with Formigo Morph theme. The creator of Auto Nav Pro did help with a few tweaks to make it work. Made it worth the $25 for the add-on.
Have you tried using a default theme perhaps Greek Yogurt or Plain Yogurt theme and see if this occurs? If not then most likely this is caused by your theme.
JZ