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I cannot see this on my dashboard

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Hi,

Kindly help, I bought this but it is not appearing on the dashboard. I think this is not compatible with my site, can you please give me a refund.
Type: Pre-Sale
Status: In Progress
mayiclaim
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mayiclaim replied on at Permalink Reply
mayiclaim
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
mayiclaim replied on at Permalink Reply
mayiclaim
Formal Refund Request: Please grant me a refund for the license assigned to this support request.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.3.1
Version Installed - 5.7.3.1
Database Version - 20150109000000

Browser User-Agent String

Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.106 Safari/537.36

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Click below to request a refund for License #7943873. Currently unassigned.
Created on Jul 15 2016 at 12:53 pm.