need a refund

Permalink Browser Info Environment
As you can see, we have have version 5.7 so your traffic & stats app will not work. We purchased it when we were advised that it would upgrade along with 5.7 (not by you, by an outside source). We went ahead and purchased it when upgrading our site and have waited patiently hoping it would upgrade. It seems you're not going to upgrade for 5.7. We've never been able to use your product. Is it possible to get a refund?

Type: Pre-Sale
Status: In Progress
View Replies:
Tony replied on at Permalink Reply
Tony
Refunded

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.1
Version Installed - 5.7.5.1
Database Version - 20150713000000

# concrete5 Packages
Anchor Tag Link and Target (0.9), Audio Podcast Pro (1.1.0), Deluxe Customizable Twitter Feed (0.9.3), Formify (1.2.4.1), HTML5 Audio Player Basic (2.0.5), HTML5 Audio Player Pro (2.1.2), ProEvents (2.6.4), Vanity Urls (0.9.0).

# concrete5 Overrides
blocks/autonav/templates/main_nav/view.php, blocks/autonav/templates/main_nav/view.css, blocks/autonav/templates/main_nav/js/hoverIntent.js, blocks/autonav/templates/main_nav/js, blocks/autonav/templates/main_nav, blocks/autonav/templates, blocks/autonav, blocks/search/templates/search/view.php, blocks/search/templates/search/view.css, blocks/search/templates/search, blocks/search/templates, blocks/search, blocks/page_list/templates/shpc_news_index.php, blocks/page_list/templates/shpc_blog.php, blocks/page_list/templates/shpc_blog_index.php, blocks/page_list/templates, blocks/page_list, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/sl_SI/LC_MESSAGES/messages.mo, languages/sl_SI/LC_MESSAGES, languages/sl_SI, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, themes/southhighland/description.txt, themes/southhighland/right_sidebar.php, themes/southhighland/news.php, themes/southhighland/home.php, themes/southhighland/two-columns.php, themes/southhighland/full.php, themes/southhighland/typography.css, themes/southhighland/main.css, themes/southhighland/view.php, themes/southhighland/thumbnail.png, themes/southhighland/page_theme.php, themes/southhighland/blog_entry.php, themes/southhighland/event_page.php, themes/southhighland/default.php, themes/southhighland/left_sidebar.php, themes/southhighland/sermons.php, themes/southhighland/elements/event_header.php, themes/southhighland/elements/header.php, themes/southhighland/elements/sermons_header.php, themes/southhighland/elements/blog_header.php, themes/southhighland/elements/footer.php, themes/southhighland/elements/home_header.php, themes/southhighland/elements, themes/southhighland/images/bg-search-icon.gif, themes/southhighland/images/bg-nav-bg.jpg, themes/southhighland/images/sidebar-input.png, themes/southhighland/images/bg-footer.gif, themes/southhighland/images/sidebar-bg.jpg, themes/southhighland/images/bg-home-main-image.jpg, themes/southhighland/images/bg-search-input.gif, themes/southhighland/images/sidebar-hover.png, themes/southhighland/images/bg-nav-sidebar.png, themes/southhighland/images/bg-logo.gif, themes/southhighland/images/twitter-sprite.jpg, themes/southhighland/images/nav-sprite.gif, themes/southhighland/images/bg-top-headerBAK.jpg, themes/southhighland/images/bg-newsletter-input.jpg, themes/southhighland/images/bg-top-header.jpg, themes/southhighland/images/bg-sidebar-hover.jpg, themes/southhighland/images/bg-topnav.gif, themes/southhighland/images/bg-content.gif, themes/southhighland/images/error.gif, themes/southhighland/images/facebook-sprite.jpg, themes/southhighland/images/bg-top-shadow.gif, themes/southhighland/images/play.png, themes/southhighland/images/bg-sidebar-graphic.jpg, themes/southhighland/images/header_secondary.jpg, themes/southhighland/images/bg-nav.jpg, themes/southhighland/images/page-gallery-img-bg.png, themes/southhighland/images/bg-top-head.jpg, themes/southhighland/images/nav-sprite-3.gif, themes/southhighland/images/nav-border.jpg, themes/southhighland/images/bg-border.jpg, themes/southhighland/images/page-gallery-bg.png, themes/southhighland/images/shpcbanner_1.jpg, themes/southhighland/images, themes/southhighland/css/text.css, themes/southhighland/css/reset.css, themes/southhighland/css, themes/southhighland, blocks/autonav/templates/main_nav/view.php, blocks/autonav/templates/main_nav/view.css, blocks/autonav/templates/main_nav/js/hoverIntent.js, blocks/autonav/templates/main_nav/js, blocks/autonav/templates/main_nav, blocks/autonav/templates, blocks/autonav, blocks/search/templates/search/view.php, blocks/search/templates/search/view.css, blocks/search/templates/search, blocks/search/templates, blocks/search, blocks/page_list/templates/shpc_news_index.php, blocks/page_list/templates/shpc_blog.php, blocks/page_list/templates/shpc_blog_index.php, blocks/page_list/templates, blocks/page_list, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/sl_SI/LC_MESSAGES/messages.mo, languages/sl_SI/LC_MESSAGES, languages/sl_SI, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, themes/southhighland/description.txt, themes/southhighland/right_sidebar.php, themes/southhighland/news.php, themes/southhighland/home.php, themes/southhighland/two-columns.php, themes/southhighland/full.php, themes/southhighland/typography.css, themes/southhighland/main.css, themes/southhighland/view.php, themes/southhighland/thumbnail.png, themes/southhighland/page_theme.php, themes/southhighland/blog_entry.php, themes/southhighland/event_page.php, themes/southhighland/default.php, themes/southhighland/left_sidebar.php, themes/southhighland/sermons.php, themes/southhighland/elements/event_header.php, themes/southhighland/elements/header.php, themes/southhighland/elements/sermons_header.php, themes/southhighland/elements/blog_header.php, themes/southhighland/elements/footer.php, themes/southhighland/elements/home_header.php, themes/southhighland/elements, themes/southhighland/images/bg-search-icon.gif, themes/southhighland/images/bg-nav-bg.jpg, themes/southhighland/images/sidebar-input.png, themes/southhighland/images/bg-footer.gif, themes/southhighland/images/sidebar-bg.jpg, themes/southhighland/images/bg-home-main-image.jpg, themes/southhighland/images/bg-search-input.gif, themes/southhighland/images/sidebar-hover.png, themes/southhighland/images/bg-nav-sidebar.png, themes/southhighland/images/bg-logo.gif, themes/southhighland/images/twitter-sprite.jpg, themes/southhighland/images/nav-sprite.gif, themes/southhighland/images/bg-top-headerBAK.jpg, themes/southhighland/images/bg-newsletter-input.jpg, themes/southhighland/images/bg-top-header.jpg, themes/southhighland/images/bg-sidebar-hover.jpg, themes/southhighland/images/bg-topnav.gif, themes/southhighland/images/bg-content.gif, themes/southhighland/images/error.gif, themes/southhighland/images/facebook-sprite.jpg, themes/southhighland/images/bg-top-shadow.gif, themes/southhighland/images/play.png, themes/southhighland/images/bg-sidebar-graphic.jpg, themes/southhighland/images/header_secondary.jpg, themes/southhighland/images/bg-nav.jpg, themes/southhighland/images/page-gallery-img-bg.png, themes/southhighland/images/bg-top-head.jpg, themes/southhighland/images/nav-sprite-3.gif, themes/southhighland/images/nav-border.jpg, themes/southhighland/images/bg-border.jpg, themes/southhighland/images/page-gallery-bg.png, themes/southhighland/images/shpcbanner_1.jpg, themes/southhighland/images, themes/southhighland/css/text.css, themes/southhighland/css/reset.css, themes/southhighland/css, themes/southhighland

# concrete5 Cache Settings
Block Cache - Off
Overrides Cache - Off
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.5.31

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mysql, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, session, SimpleXML, soap, sockets, SourceGuardian, SPL, sqlite3, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 128M
sql.safe_mode - Off
upload_max_filesize - 128M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0

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Request Refund

Click below to request a refund for License #7829076. Currently unassigned.
Created on Sep 14 2015 at 4:38 pm
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