• »Issue tickets on a trac from a block
• »Allow users to login/out from trac
• »Append an automatic reports to the ticket
• »Create customized ticket forms
• »Automatically fill ticket attributes
• »Multiple trac backend support
• »Add your own report item to fit your code
• »Lockable interface for delivery

Summary

• Have you ever wanted to track issues your customers pointed on that new website you just delivered?
• Are you tired to get meaningless bug reports, with not enough information to fix/reproduce it?
• You simply wanted to use trac as your CRM, not to mix it with your website?

Well, in this case, Trac Pro is for you!. Trac Pro will let your user issue ticket onto a remote (or local) trac directly within the page they are viewing, Appending all the useful information you need directly and automatically in the newly created ticket.

As an example, we set-up a demo server that you can use to test the addon (you will need to install the addon on a website accessing the Internet for that). The test trac server can be accessed here:

• URL: http://tracdemo.unfreeze.net
• User: reporter
• Password: reporter

Some Business Cases

Here are some of the business cases you will be able to solve, and how we would do it:

1. Install the package on the target website
2. Add the new ticket block to the page
3. Define the ticket credentials

From there, your customers will be able to file a ticket directly on the page they spotted something to improve. Moreover, you will get useful information about what was going on at the time the issue was spotted (in order to reproduce it easily).

You are developing websites for customers (well, so like most of us right), you would like to let them file requests on a server but you would also make sure they don't actually change that support link (and don't meddle with it). Trac Pro is the solution for you:

1. Install the package on the target website
2. Add the new ticket block to the page
3. Define the ticket credentials
4. Lock the configuration of the block
5. Lock the backend configuration

Here you go!

trac is just the right tool for you… only, not for your customers… (It would get too confusing, too much information to enter etc…). Well just create your custom form as simply as this :

1. Add the new ticket block to your report page
2. Modify the form (in edit mode) to let only what you want
3. Ignore all unnecessary fields
4. Set their default values

You'd like to use trac as your ticket system, but you'd prefer your customers/testers not to use it directly. Moreover you prefer to show your own interface (with all the corporate look and feel your customers are already used to).

1. Add the new ticket block to your report page
2. Use the single page mode
3. Customize your ticket submission page the way you want it

In the edit dialog, you can customize the order and the look and feel of your ticket submission form. You can assign c5 data directly to the ticket attribute by selecting the appropriate data source directly to the attribute, and set default values anywhere.