Awaiting Installation

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I have been waiting for a couple of hours for Genesis to install. It just says "Awaiting Installation".

Type: Pre-Sale
Status: In Progress
SinisterBrian
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SinisterBrian replied on at Permalink Reply
SinisterBrian
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
SinisterBrian replied on at Permalink Reply
SinisterBrian
OK after all that it seems to be working so please don't cancel my subscription.

concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.2
Version Installed - 8.5.2
Database Version - 20190925072210

# Database Information
Version: 5.7.29-log
SQL Mode: NO_ENGINE_SUBSTITUTION

# concrete5 Packages
Genesis Theme (1.1.9.1)

# concrete5 Overrides
None

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
7.3.10

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, session, SimpleXML, soap, sockets, sodium, SPL, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend OPcache, zip, zlib

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - -1
max_input_vars - 1000
memory_limit - 90M
post_max_size - 65M
upload_max_filesize - 64M
mbstring.regex_stack_limit - 100000
memcached.sess_lock_max_wait - not set
memcached.sess_lock_wait_max - 2000
memcached.sess_server_failure_limit - 0
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
opcache.max_accelerated_files - 10000
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.122 Safari/537.36

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