Theme customize area is blank.

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Hello.
I purchased this theme and installed all sample contents clearly.
However “Customize” area is completely blank(can’t see any contents).
(Page settings > Design > Theme > “Customize”)

Is it normal or something wrong?

I tried with some web browser and with other PC, but all same view.

I will try to clean install and something, but if you know something about this problem or nearly issue, please help me.

This theme is very good response from my business partner and I want to use this for next project.

Thanks.

2 Attachments

Type: Ticket
Status: Archived
IGLS
View Replies:
sadg replied on at Permalink Reply
Hi,

I have the same problem !
I thought it was because I moved my Genesis licence from a project to another, but it seems that this is not the issue.

Genesis is a great theme, I've been using it several times and I'd like to continue with it !
Thanks a lot in advance for solving the problem or let us know if there is something wrong with the theme.

Thanks and greetings !
c5box replied on at Permalink Reply
c5box
Hi

I apologise for missing this ticket. Didnt get the notification for some reason.

I can’t reproduce the problem on my end. Can you try downloading a free theme from the marketplace and see if the same issue occurs.

Also, please check if your package directory has the correct server permissions. Also try disabling caching option if it helps.

James
IGLS replied on at Permalink Reply
IGLS
Hello. Thank you for reply.

I’ve tried few times clean install and some other settings.

At the end, I tried with concrete5 “8.5.3” and the problem was clear.
(I can see customize area.)

I will try again install with “8.5.4” in these few days.

And send reply with results.

Thanks.
sadg replied on at Permalink Reply
Hi,

Thanks for the answer.
I have tried with Elemental and Stucco, and with both themes, it is possible to customize the template.
I have also checked another website where Genesis is installed, and it appears to have the same problem. This is new, before it was possible to change and customize the template...

Thanks for checking.
Cheers
sadg replied on at Permalink Reply
Hi John,

After checking server permissions, that are ok, i'm wondering if you have any idea of what is happening with the theme customize area which is still not working and the version 8.5.4 of C5.
The other website that i'm managing also with Genesis is still with the 8.5.2 version and has the same issue (which was not the case some weeks ago).

Thank you in advance for checking this issue, as we are working on a new project website with Genesis.

Kind regards
katz515 replied on at Permalink Reply
katz515
FYI,
A Japanese user is experiencing the same problem

https://concrete5-japan.org/community/forums/chat/post-19145/...
katz515 replied on at Permalink Reply
katz515
He's commenting on your another theme here as well.

https://www.concrete5.org/marketplace/themes/brimstone1/support/with...
c5box replied on at Permalink Reply
c5box
Thanks! I am stilll investigating. I will update all of you as soon as I figure this out.

James
acesuperuser replied on at Permalink Reply
acesuperuser
Hello, I also report the same issue.
Before 8.5.3. This was working fine, but now I am unable to access the Customize section.
c5box replied on at Permalink Reply
c5box
Hello everyone,

Thanks for being patient. I have released version 1.1.9.2 of the Genesis theme which fixes this issue.

The C5 update has affected my other themes as well. Expect an update for them in the coming days.

Thanks again
James
IGLS replied on at Permalink Reply
IGLS
Hi James.

Thank you for your work.

I’ll try install the new version this week.

And will send reply with results.

Have a good weekend !!

IGLS
dsds replied on at Permalink Reply 1 Attachment
An unexpected error has occurred.
An error occurred while processing this request.

Immediately, I installed the version 1.1.9.2 of the Genesis theme on the newly installed site of concrete5 8.5.4 and the site of concrete5 8.5.2 → 8.5.4 upgraded version, but an error occurred immediately and the page cannot be opened. Hmm.
Please check the details of the error and the image.
The error this time is worse than the last time, and only the management screen is displayed.
Thank you.

It seems that you can not see the image unless you download it


2020/06/28 1:01:24例外 別の 例外が発生しました
:/virtual/●●●/public_html/●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Variable.php:49 variable @ bannerhead-type-font-color is undefinedファイル/virtual/●●●/public_html/●●●.com/packages/c5box_genesis/themes/genesis/css/main.lessの342行のmain.lessの20行目
340に| font-family:@ bannerhead-type-font-family;
341 | font-weight:@ bannerhead-type-font-weight;
342 | 色:@ bannerhead-type-font-color;
343 | テキスト変換:@ bannerhead-type-font-text-transform;
344 | @media @md {
345 | font-size:40px; (0)


Less_Exception_Compiler thrown with message "variable @bannerhead-type-font-color is undefined in file /virtual/●●●/public_html/●●●.●●●●●●.com/packages/c5box_genesis/themes/genesis/css/main.less in main.less on line 342, column 20
340| font-family: @bannerhead-type-font-family;
341| font-weight: @bannerhead-type-font-weight;
342| color: @bannerhead-type-font-color;
343| text-transform: @bannerhead-type-font-text-transform;
344| @media @md {
345| font-size: 40px;"

Stacktrace:
#40 Less_Exception_Compiler in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Variable.php:49
#39 Less_Tree_Variable:compile in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Expression.php:52
#38 Less_Tree_Expression:compile in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Value.php:27
#37 Less_Tree_Value:compile in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Rule.php:75
#36 Less_Tree_Rule:compile in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Ruleset.php:94
#35 Less_Tree_Ruleset:compile in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Ruleset.php:94
#34 Less_Tree_Ruleset:compile in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Ruleset.php:94
#33 Less_Tree_Ruleset:compile in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Ruleset.php:94
#32 Less_Tree_Ruleset:compile in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/vendor/wikimedia/less.php/lib/Less/Parser.php:199
#31 Less_Parser:getCss in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/StyleCustomizer/Stylesheet.php:52
#30 Concrete\Core\StyleCustomizer\Stylesheet:getCss in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/StyleCustomizer/Stylesheet.php:59
#29 Concrete\Core\StyleCustomizer\Stylesheet:output in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Page/Theme/Theme.php:342
#28 Concrete\Core\Page\Theme\Theme:getStylesheet in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Page/View/PageView.php:215
#27 Concrete\Core\Page\View\PageView:getStyleSheet in /virtual/●●●/public_html/●●●.●●●●●●.com/packages/c5box_genesis/themes/genesis/elements/header_top.php:11
#26 include in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/View/View.php:109
#25 Concrete\Core\View\View:inc in /virtual/●●●/public_html/●●●.●●●●●●.com/packages/c5box_genesis/themes/genesis/elements/header.php:2
#24 include in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/View/View.php:109
#23 Concrete\Core\View\View:inc in /virtual/●●●/public_html/●●●.●●●●●●.com/packages/c5box_genesis/themes/genesis/home.php:3
#22 include in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/View/View.php:288
#21 Concrete\Core\View\View:renderTemplate in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/View/View.php:250
#20 Concrete\Core\View\View:renderViewContents in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/View/AbstractView.php:164
#19 Concrete\Core\View\AbstractView:render in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/ResponseFactory.php:149
#18 Concrete\Core\Http\ResponseFactory:view in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/ResponseFactory.php:216
#17 Concrete\Core\Http\ResponseFactory:controller in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/ResponseFactory.php:367
#16 Concrete\Core\Http\ResponseFactory:collection in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/DefaultDispatcher.php:130
#15 Concrete\Core\Http\DefaultDispatcher:handleDispatch in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/DefaultDispatcher.php:58
#14 Concrete\Core\Http\DefaultDispatcher:dispatch in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/DispatcherDelegate.php:39
#13 Concrete\Core\Http\Middleware\DispatcherDelegate:next in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/ThumbnailMiddleware.php:76
#12 Concrete\Core\Http\Middleware\ThumbnailMiddleware:process in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#11 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/FrameOptionsMiddleware.php:39
#10 Concrete\Core\Http\Middleware\FrameOptionsMiddleware:process in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#9 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/CookieMiddleware.php:35
#8 Concrete\Core\Http\Middleware\CookieMiddleware:process in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#7 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/ApplicationMiddleware.php:29
#6 Concrete\Core\Http\Middleware\ApplicationMiddleware:process in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#5 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/Middleware/MiddlewareStack.php:86
#4 Concrete\Core\Http\Middleware\MiddlewareStack:process in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Http/DefaultServer.php:85
#3 Concrete\Core\Http\DefaultServer:handleRequest in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Foundation/Runtime/Run/DefaultRunner.php:128
#2 Concrete\Core\Foundation\Runtime\Run\DefaultRunner:run in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/src/Foundation/Runtime/DefaultRuntime.php:102
#1 Concrete\Core\Foundation\Runtime\DefaultRuntime:run in /virtual/●●●/public_html/●●●.●●●●●●.com/concrete/dispatcher.php:45
#0 require in /virtual/●●●/public_html/●●●.●●●●●●.com/index.php:3
c5box replied on at Permalink Reply
c5box
Thank you for catching this. Version 1.1.9.3 is live and should fix this error.

James
dsds replied on at Permalink Reply
I heard that version 1.1.9.3 has not been fixed. Is there an improved version?
IGLS replied on at Permalink Reply 3 Attachments
IGLS
Hi James.

I tried installing ver “1.1.9.3” in Concrete5 ver “8.5.4”.

And problem was clear.
(I attached screenshots on this reply)

Thank you for great and kindly support.

I will use this theme for next project and will suggest to other my business partners.

I hope you have more great themes in the future.

Thanks.

IGLS
dsds replied on at Permalink Reply
When Genesis Theme version 1.1.9.3 was newly installed in 8.5.4, the top page was displayed and improved, but it is not improved in 8.5.2 → 8.5.4.
I uninstalled the Genesis Theme package from the updated site 8.5.2 -> 8.5.4 and installed and applied the latest 1.1.9.3, but it doesn't improve and the design edits are not displayed and left blank.
We are also deleting the cache of the browser.
If you leave it as it is, you will have to install a new site and it will take a lot of effort.
Isn't there a good way?
dsds replied on at Permalink Reply
I tried to install Genesis Theme version 1.1.9.3 on multiple sites newly installed with 8.5.4, but the top page was not displayed and the site that "An unexpected error occurred" appeared.
It doesn't seem to be completely improved.

The error log is...


Exception Occurred: /home/●●●●/●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Parser.php:2793 File `mixins.less` not found. in main.less (0)


Less_Exception_Parser thrown with message "File `mixins.less` not found. in main.less"

Stacktrace:
#42 Less_Exception_Parser in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Parser.php:2793
#41 Less_Parser:Error in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Parser.php:471
#40 Less_Parser:parseFile in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Import.php:275
#39 Less_Tree_Import:ParseImport in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Import.php:198
#38 Less_Tree_Import:compile in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Ruleset.php:248
#37 Less_Tree_Ruleset:evalImports in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Import.php:279
#36 Less_Tree_Import:ParseImport in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Import.php:198
#35 Less_Tree_Import:compile in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Ruleset.php:248
#34 Less_Tree_Ruleset:evalImports in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Ruleset.php:235
#33 Less_Tree_Ruleset:PrepareRuleset in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Tree/Ruleset.php:70
#32 Less_Tree_Ruleset:compile in /home/●●●●/●●●●●●●.com/public_html/test/concrete/vendor/wikimedia/less.php/lib/Less/Parser.php:199
#31 Less_Parser:getCss in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/StyleCustomizer/Stylesheet.php:52
#30 Concrete\Core\StyleCustomizer\Stylesheet:getCss in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/StyleCustomizer/Stylesheet.php:59
#29 Concrete\Core\StyleCustomizer\Stylesheet:output in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Page/Theme/Theme.php:342
#28 Concrete\Core\Page\Theme\Theme:getStylesheet in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Page/View/PageView.php:215
#27 Concrete\Core\Page\View\PageView:getStyleSheet in /home/●●●●/●●●●●●●.com/public_html/test/packages/c5box_genesis/themes/genesis/elements/header_top.php:11
#26 include in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/View/View.php:109
#25 Concrete\Core\View\View:inc in /home/●●●●/●●●●●●●.com/public_html/test/packages/c5box_genesis/themes/genesis/elements/header.php:2
#24 include in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/View/View.php:109
#23 Concrete\Core\View\View:inc in /home/●●●●/●●●●●●●.com/public_html/test/packages/c5box_genesis/themes/genesis/default.php:2
#22 include in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/View/View.php:288
#21 Concrete\Core\View\View:renderTemplate in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/View/View.php:250
#20 Concrete\Core\View\View:renderViewContents in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/View/AbstractView.php:164
#19 Concrete\Core\View\AbstractView:render in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/ResponseFactory.php:149
#18 Concrete\Core\Http\ResponseFactory:view in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/ResponseFactory.php:216
#17 Concrete\Core\Http\ResponseFactory:controller in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/ResponseFactory.php:367
#16 Concrete\Core\Http\ResponseFactory:collection in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/DefaultDispatcher.php:130
#15 Concrete\Core\Http\DefaultDispatcher:handleDispatch in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/DefaultDispatcher.php:58
#14 Concrete\Core\Http\DefaultDispatcher:dispatch in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/DispatcherDelegate.php:39
#13 Concrete\Core\Http\Middleware\DispatcherDelegate:next in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/ThumbnailMiddleware.php:76
#12 Concrete\Core\Http\Middleware\ThumbnailMiddleware:process in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#11 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/FrameOptionsMiddleware.php:39
#10 Concrete\Core\Http\Middleware\FrameOptionsMiddleware:process in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#9 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/CookieMiddleware.php:35
#8 Concrete\Core\Http\Middleware\CookieMiddleware:process in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#7 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/ApplicationMiddleware.php:29
#6 Concrete\Core\Http\Middleware\ApplicationMiddleware:process in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#5 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/Middleware/MiddlewareStack.php:86
#4 Concrete\Core\Http\Middleware\MiddlewareStack:process in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Http/DefaultServer.php:85
#3 Concrete\Core\Http\DefaultServer:handleRequest in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Foundation/Runtime/Run/DefaultRunner.php:128
#2 Concrete\Core\Foundation\Runtime\Run\DefaultRunner:run in /home/●●●●/●●●●●●●.com/public_html/test/concrete/src/Foundation/Runtime/DefaultRuntime.php:102
#1 Concrete\Core\Foundation\Runtime\DefaultRuntime:run in /home/●●●●/●●●●●●●.com/public_html/test/concrete/dispatcher.php:45
#0 require in /home/●●●●/●●●●●●●.com/public_html/test/index.php:3
c5box replied on at Permalink Reply
c5box
Hi,

I apologize but I can't reproduce this problem. The error is saying that the mixins.less is missing but you can find it in the theme's css/build folder. Can you check if your themes package has all the necessary files?

James
dsds replied on at Permalink Reply
Thank you very much.
When I checked the file, maybe it was uploaded but mixins.less did not exist, so I uploaded it again.
The top page is now displayed, but the page setting → design is not displayed and it remains blank.
concrete5 is a new installation of 8.5.4.
No add-ons are included.
Thank you.

2020/06/30 11:54:56 Exception 8353410 Exception Occurred: /home/●●●●/●●●● .com/public_html/test/concrete/views/panels/page/design.php:26 Call to a member function getPageTemplateID() on null (0)
dsds replied on at Permalink Reply
I've found out how to get rid of the problem.
1. Install the Brimstone Theme only on the new concrete5 8.5.4 site and click "Are you sure you want to clear this site?" → "Reset site contents with package contents." (OK)
2. If you install Brimstone Theme or Genesis Theme on the new concrete5 8.5.4 site and change the theme, the design changes will be blank.
It is the same situation even if you delete unnecessary Theme. (NG)
3.concrete5 Even if I install either Brimstone Theme or Genesis Theme to the site updated to 8.5.4, the design becomes blank. (NG)

From the above, it seems that there is a high possibility that a new concrete5 site will work normally but a site that is in operation will have a problem.
Rebuilding the site each time the concrete5 body is upgraded is very time-consuming and difficult.
We ask you to understand the situation and ask for improvement.
We apologize for the inconvenience, and thank you.
dsds replied on at Permalink Reply
What is the progress?
How pretty is it?
The themes that are happening are the Genesis theme and the Brimstone theme. It seems to be happening on all your themes.
Thank you.
https://www.concrete5.org/marketplace/themes/brimstone1/support/with...
sadg replied on at Permalink Reply
Hi James,

Thank you for fixing the error.

On one website, which was new, the custom area is working.
But, on the other website, which is older, the custom area is still blank...

As dsds wrote, it would be very time consuming to rebuild the entire website...
Thank you for your understanding and for looking for a solution !

Kind regards !
sadg
edsaxmoore replied on at Permalink Reply
edsaxmoore
I am having the same issue. I had it on a different site from another developer as well. He fixed his theme and here is what he had to say, hope it helps.

*** The bug revolves around the use of the "type" element in customiser settings, if all 5 types are not declared you get the bug if all 5 are there you don't, this didn't matter in earlier versions of C5 but appears to now be mandatory in 8.5.4+, what you are looking for is the use of "-text-type-" variable in the presets.less file of the theme, there should be 5 types that all relate to the same text element, for example, I have enclosed the code I use in Modena below, unfortunately, the naming of variables is down to individual devs so no guarantee they will be called the same things, or grouped together for that matter, the only thing that will be the same is the use of "-type-text-" somewhere in the variable.

@body-text-type-color:             #6d6d6d;
@body-text-type-font-size:         1em;
@body-text-type-font-weight:       200;
@body-text-type-font-family:       Helvetica, Arial, sans-serif;
@body-text-type-line-height:       1.6em;
@body-text-type-text-transform:    none;

***

I looked for a presets.less file in the genesis theme folder, but could not find one. The closest I found was a presets folder with a file called defaults.less. I copied the code there, but it did not work. I'm not sure where else to look.

Hopefully this helps you narrow down the issue. I appreciate your support!
c5box replied on at Permalink Reply
c5box
Thank you. I pushed an update which declared the type color. This seems to fix the theme for me and other clients. I am going to push another update with a more comprehensive declaration of the type property.

Thanks again and I’ll update you guys soon
edsaxmoore replied on at Permalink Reply
edsaxmoore
The update is not coming into my dashboard yet. Is there a time delay or a way to download it?
Thanks!
c5box replied on at Permalink Reply
c5box
Hi,

What version of the theme shows up on your dashboard. Latest version is 1.9.3. I should be able to upload vesion 1.9.4 in the coming days. I just need to do more testing

James
edsaxmoore replied on at Permalink Reply
edsaxmoore
1.9.3. I appreciate you working on the update. I love this theme!
dsds replied on at Permalink Reply
Although it is not this theme, please also correct the theme of Brimstone.
IGLS replied on at Permalink Reply
IGLS
Hey.

Could you make your own thread or use tickets for questions?

I don’t care about your other theme problem.

My problem was completely fixed and web site is running well.

Their support was so kind and helpful.

Don't post about other issues.
dsds replied on at Permalink Reply
Please read the contents of the comment carefully

I've found out how to get rid of the problem.
1. Install the Brimstone Theme only on the new concrete5 8.5.4 site and click "Are you sure you want to clear this site?" → "Reset site contents with package contents." (OK)
2. If you install Brimstone Theme or Genesis Theme on the new concrete5 8.5.4 site and change the theme, the design changes will be blank.
It is the same situation even if you delete unnecessary Theme. (NG)
3.concrete5 Even if I install either Brimstone Theme or Genesis Theme to the site updated to 8.5.4, the design becomes blank. (NG)

From the above, it seems that there is a high possibility that a new concrete5 site will work normally but a site that is in operation will have a problem.
Rebuilding the site each time the concrete5 body is upgraded is very time-consuming and difficult.
We ask you to understand the situation and ask for improvement.
We apologize for the inconvenience, and thank you.

I'm asking you because the theme structure is the same.
There are no replies to the subject, so...
Something wrong?
IGLS replied on at Permalink Reply
IGLS
Can you read English?

I repeat, Could you make your own thread or use tickets for questions?

I’m monitoring this thread for checking something new information about Genesis theme or better update with using my ticket.

That’s not for seeing your complaints and requests.

I say again, Could you make your own thread or use tickets for questions?

I don’t need any response from you.
dsds replied on at Permalink Reply
Can't you understand?
goodbye
edsaxmoore replied on at Permalink Reply
edsaxmoore
When is the update push for Genesis going to happen? I really need to get this tool back.
c5box replied on at Permalink Reply
c5box
I apologise for the delay. I have uploaded version 1.9.4 which should fix the problem. I am marking this ticket resolve because the issuer of this ticket is no longer having this issue.

Please create a different ticket if issue still exists.

Thanks
IGLS replied on at Permalink Reply
IGLS
Hi c5box.

I posted other help support.

To be sure, I post here.

Please check it.

IGLS
admin replied on at Permalink Reply
Attention: Since there has been no activity on this issue for two weeks, this issue has been automatically archived.

To re-open this issue, reply to this message.

concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.3
Version Installed - 8.5.3
Database Version - 20200501000000

# Database Information
Version: 10.2.32-MariaDB-cll-lve
SQL Mode: NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

# concrete5 Packages
Genesis Theme (1.1.9.1)

# concrete5 Overrides
None

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
LiteSpeed

# Server API
litespeed

# PHP Version
7.2.31

# PHP Extensions
bcmath, bz2, calendar, Core, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, PDO, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, Reflection, session, shmop, SimpleXML, snmp, soap, sockets, SPL, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend OPcache, zip, zlib

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 64M
upload_max_filesize - 64M
ic24.api.max_timeout - 7
ldap.max_links - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
opcache.max_accelerated_files - 4000
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15

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