Reviews

Current Version

Review posted by lackadaize on at

Love the theme. Great support

lackadaize
Using this for a jeweler's site and my client loves the elegance of theme. Was relatively easy to set up. Support was helpful as well.
Review posted by BirgirGisla on at

Good theme, but lacks implementation documentations

I bought this theme because it is really clean and looks good.

But I've encountered problems with the FlexSlider that comes with the theme, basically it is not working. I've twice raised this issue with the developer by creating support tickets, and provide him with screen shots of the problem. Unfortunately no response.

Software often has problems, that's why support is important. If you can not rely on proper support from the seller, then stay away from him.

When you sell products you get paid for them; hard earned cash from someone else. Ignoring your customers is not acceptable when you take their money.

If I do not get resolution to this problem soon, I will ask for a refund.

Update:
The issues were raised using the Report Issue on the support page for the theme:
http://www.concrete5.org/marketplace/themes/indulgence/support/...

Update 2 (18/01/14)
The problem I had with the Flex slider has been fixed now. I do not know why my initial support tickets where not registered with the system, but Sarah has been very helpful in sorting out the problem which was fixed by a fresh copy of the Flex Slider.

I would give this theme 5 stars if it came with better documentation on how to implement and apply to your site.
Response by sarah3585 on at
sarah3585
Hi, can you show me where your support question is? There is nothing I can see in the support section for this theme. If you look at my other theme reviews you will see my support is good. I never just ignore support requests.

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