Unable to see Custom Attributes
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Hi,
Just love this theme, however have encountered a wee problem.
I am reasonably familiar with concrete5 as an editor on another website. I have just set up another website and I too am not able to see custom attributes? Any assistance would be greatly appreciated. I have purchased the premium version and am running Concrete5 Version 5.6.3.2
Kind regards
Claire
Just love this theme, however have encountered a wee problem.
I am reasonably familiar with concrete5 as an editor on another website. I have just set up another website and I too am not able to see custom attributes? Any assistance would be greatly appreciated. I have purchased the premium version and am running Concrete5 Version 5.6.3.2
Kind regards
Claire
| Type: | Pre-Sale |
|---|---|
| Status: | Resolved |
Thanks.
I now have 2 websites with this same problem :-(
I have uninstalled the theme and reinstalled, but still cannot see the custom attributes.
Any other suggestions?
Regards
Claire
I now have 2 websites with this same problem :-(
I have uninstalled the theme and reinstalled, but still cannot see the custom attributes.
Any other suggestions?
Regards
Claire
Hi Claire,
this is weird. I've just installed the theme on a clean install of concrete5 5.6.3.2 and the custom attributes are there as expected.
If you feel comfortable sending me the credentials to access one of your sites, I can have look, Otherwise, the custom attributes can also be installed manually.
By the way, are both sites hosted with the same provider?
Regards,
Jordi
this is weird. I've just installed the theme on a clean install of concrete5 5.6.3.2 and the custom attributes are there as expected.
If you feel comfortable sending me the credentials to access one of your sites, I can have look, Otherwise, the custom attributes can also be installed manually.
By the way, are both sites hosted with the same provider?
Regards,
Jordi
Oh, by the way, to uninstall the theme, have you gone to Dashboard -> Add functionality -> Edit -> Uninstall package?
Jordi
Jordi
Thanks for the extra info on uninstalling. I have done this and still no luck.
How best to send you login details so you can have a look?
Kind regards
Claire
How best to send you login details so you can have a look?
Kind regards
Claire
Hi Claire,
you can send me a private message with the details and I'll have a look at it tomorrow.
If it does not work for some reason, custom attributes can also be installed manually, so no problem.
(oh by the way, is this a new site? If it's an old site with important information, please make a backup before sending me the details, just in case).
Regards,
Jordi
you can send me a private message with the details and I'll have a look at it tomorrow.
If it does not work for some reason, custom attributes can also be installed manually, so no problem.
(oh by the way, is this a new site? If it's an old site with important information, please make a backup before sending me the details, just in case).
Regards,
Jordi
Yes, both websites are withhttp://www.dreamhost.com
Just re-reading your message. How to install custom attributes manually?
Hi,
it seems our messages just crossed :)
yes, it's pretty easy to install the attributes manually, shouldn't take you more than a few minutes.
I'm about to leave now, but I will send you the instructions tomorrow.
Regards,
Jordi
it seems our messages just crossed :)
yes, it's pretty easy to install the attributes manually, shouldn't take you more than a few minutes.
I'm about to leave now, but I will send you the instructions tomorrow.
Regards,
Jordi
Thanks.
Hi, I've just purchased your theme and am experiencing the same problem. There are no extra attributes. Can you please advise how I can manually activate them.
Thanks for the theme, it was just what I needed for a small site.
Thanks for the theme, it was just what I needed for a small site.
Hi Anete,
I've just added a page to the Documentation with instructions on how to solve this issue:
http://www.concrete5.org/marketplace/themes/long-story-short-parall...
(If you decide to install the attributes manually, I'd recommend to first install one of them to check everything is working, and then install the other attributes as you need them)
Please let me know if you need anything else,
Jordi
I've just added a page to the Documentation with instructions on how to solve this issue:
http://www.concrete5.org/marketplace/themes/long-story-short-parall...
(If you decide to install the attributes manually, I'd recommend to first install one of them to check everything is working, and then install the other attributes as you need them)
Please let me know if you need anything else,
Jordi
Thanks Jordi, that's great. I should be right now.
can you try uninstalling and reinstalling the theme?
A user had a similar issue and this seemed to work for him:
http://www.concrete5.org/marketplace/themes/long-story-short-parall...
Please let me know if this works for you,
Regards,
Jordi