Q: Why pay slightly more to host with concrete5?
A: Yeah we know there are budget webhosts out that cost next to nothing. That may be fine for your needs, but if you want a fast concrete5 site that has a team behind it that can answer questions and knows what's going on under the hood, you should really host with us.

Q: How do I use support?
A: A ticket is created through our support and billing system, here.

Q: What counts as support? What is new work?
A: Support is for keeping something alive, not taking it in new directions. We're happy to help you realize new dreams with our consulting services, but support is insurance towards keeping your existing site behaving. Here's more details on what a ticket is, and isn't.

Q: How fast is support?
A: We promise an answer within 24 hours. Typically turn around is much faster.

Q: What languages support offered in?
A: Today, only English. We're working on adding more.

Q: Can I have multiple people contact concrete5 for support?
A: Yes.

Q: Do you apply version updates?
A: Yes. When new versions of concrete5 become available, we'll help you update your site in a safe fashion.

Q: Is my site "guaranteed" in any way though this support?
A: No. You are getting access to the people who wrote concrete5, so they can give you help – that's the only promise we can make.

Q: Do you provide support on sites you don't host?
A: Today we do this hourly as it's quite difficult to know what we're getting into. Check out our consulting services.

Q: Do you provide phone based support?
A: Not without a custom contract. Let us know what you're looking to do through our consulting services form.