A ticket is 5 to 15 minutes of time trying to get your site back up and running, or helping you find the resources you need to tackle a larger job.

A ticket is created through the Help interface in your website. If you can't find an answer in the documentation, you can create a ticket right there. We support the concrete5 core, as well as anything we build in the marketplace or for your site. We'll give our best shot to any other problems, but can't make any promises.

What IS covered

  • Advice. Best practices on using and building with concrete5. Ask us how to do something, or how to do something more efficiently.

  • Site breakdowns. If your site worked, and then it didn't, chances are we can help you get it behaving again.

  • Bug fixes and troubleshooting. Something just misbehaving in your concrete5 install? We'll help you figure out what's mis-configured and get it working right.

What is NOT covered

  • Site tuning and optimization.

  • Code development. We're not building new stuff for you.

  • Theme customization. We're not fixing your CSS or fixing your designer's sloppy work.

  • Content cleanup. If we can make something look better quickly, we'll try – but we're not going to spend hours cleaning up funky formatting.

  • Version Updates. At any point, you can ask us how long a version update will take, but as sites are often customized in unique ways, we cannot offer this as part of general support.