Edit Bar Disappears - Advanced Permissions

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We have a customer's site that has lots of editors. Most are added to the "Administrators" group. I keep getting word from various editors that periodically the whole edit bar at the top of the page just disappears. They can be editing pages fine, but then when they click to one page, sometimes, the bar is gone. Sometimes they can come back later and it's there. Sometimes not. I also had one say if she clicked back to a previous page, then went to the sitemap tool and navigated to the page she was trying to edit, then she could see the edit bar.

I, of course, cannot replicate this. I login with their accounts, and cannot get it to happen. This is the only site it happens on (we have 20+ C5.7 sites.) The only difference between this one and others is this one has Advanced Permissions turned on (I actually don't know how it turned on, I suspect the client did it at some point.) But we were stuck with it at that point.

Please give me some ideas even how to hunt down the issue.

walkingstick
 
walkingstick replied on at Permalink Reply
walkingstick
Bump.

Anyone have any thoughts on where to begin on this? We are still fighting with this issue. Everything we've tried doesn't seem to do the trick.

I have one user at this client's site who can login to the home page, but then once she goes to any other page the edit bar disappears (she is in the Administrators group.) But it's not logging her out because when she goes back to the home page, she is still logged in.
MrKDilkington replied on at Permalink Reply
MrKDilkington
Hi walkingstick,

Are you using a custom theme on this site and or custom code? If so, I would check for anything that might be changing CSS (like position or z-index) and JavaScript. Custom navigation that becomes fixed, changes size, makes responsive changes, or hides on upward scrolling, etc. can interfere with the display of the toolbar.

Do you have this issue when using the default Elemental theme?

For the users who have issues with the toolbar disappearing, what browsers are they using? Have you asked them to try another browser to see if the problem persists or to disable any browser add-ons/extensions (many change site behavior)?

Are any of the affected users comfortable with using the browser code inspector to see if the toolbar is still there, just not being displayed or being removed somehow?
walkingstick replied on at Permalink Reply
walkingstick
Thank you for your reply. It is a custom-designed site. But the CSS z-index positioning doesn't strike me as the answer. But, I'll check with my developer.

The client is using Chrome. The site behaves as it should when she tries another browser (FireFox.) I'll ask her about any browser add-ons/extensions she may be using.

Can I just have her shoot me the source code for the page? That should show me if the toolbar is still there, shouldn't it?

Thanks again.
Gondwana replied on at Permalink Reply
Gondwana
As MrK said, I'd also be suspecting a JS library (jquery?). The UI needs jquery (and...?), and it only likes ONE copy of it to be loaded.

Inconsistency could be an artefact of caching at some level. Try to turn relevant caching off (in c5 and anywhere else that has it). Your site will be slower, but it might help you to identify the problem.