Website is Down! Help Urgent!!

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Hello Everybody,

Hope you can help in my problem..

I have a concrete siter which was up since a year... suddenly after trying to do some updates on it, i found that iam not able to do anything.....

A WHITE BLANK PAGE IS DISPLAYED WHEN I TRY TO VISIT THE SITE OR EVEN TO ENTER TO THE DASHBOARD...

I didnt do anything with it since a month... and now iam facing this problem..

Hope you could help with my case

http://www.1stop-rendering.com.au/... this is the live site.

Thank you...

View Replies:
goutnet replied on at Permalink Reply
goutnet
I can''t access to your page because of China DNS Jamming today, can you also put the IP address so I can give it a try?
mutds replied on at Permalink Reply
67.23.224.138, if you try to view the source code you can also find that there is no code found..

Thank you..
mutds replied on at Permalink Reply
BUT I dont think you can see the website by the IP address
goutnet replied on at Permalink Reply
goutnet
I can access it if I add your IP + host name in my hosts :) (that's the basic limitation of DNS Jamming).

Ok I see your white page, no data is sent by the server, but I can access to subdirectories so I can get an idea of your install, you have very few packages installed, running a 5.6 flavor.

Which version exactly are you running?

Given the output, I would say this is a database issue, your database server is probably down :/
mutds replied on at Permalink Reply
Hello agian,

Iam using the 5.6.3.1 version.....

and if you could please tell me what data do you want so i can provide you

Thank you..
goutnet replied on at Permalink Reply
goutnet
Hi,

So I think your website have a db connectivity issue. To fix this you need to check if your db server is still up, and check your config for db user/password etc…

You could also see your web server log to see if errors are showing there.

That would be a first step.

After that, it is really a matter of trying to put traces here and there to see where the execution stop.

If you feel up to it, go ahead, otherwise I'll PM you for the rest :)
goutnet replied on at Permalink Reply
goutnet
Just PM'd you if you need my direct help (otherwise it is perfectly fine to go on with the help on the forum) :)
goutnet replied on at Permalink Reply
goutnet
Just PM'd you if you need my direct help (otherwise it is perfectly fine to go on with the help on the forum) :)
cmerritt replied on at Permalink Reply
cmerritt
Hi,
I could take a look at this for you but would need more info.
I am in Western Australia.
Send me a PM if you want me to help.

Colin
andrewjaff replied on at Permalink Reply
andrewjaff
Hi,

There is some pho error.. Please enable "display error = on" in php.ini file.

It will show the error ..

Thanks
Andrew
mutds replied on at Permalink Reply
Hello all,

I found that iam getting this error logs in the my site, any body can help please

File does not exist: /x/public_html/favicon.ico
[Sun Jan 04 03:30:36 2015] [error] [client 77.42.133.163] File does not exist: /x/public_html/404.shtml
[Sun Jan 04 03:30:36 2015] [error] [client 77.42.133.163] File does not exist: /x/public_html/info.php
goutnet replied on at Permalink Reply
goutnet
Those errors are probably not related, they refer to sb trying to access another page.

Are you running your own host? or are you running on a shared host? Do you have access to your database server? (something like a phpmyadmin or the like ?).

The first thing you want to make sure is that the database is correctly configured and that the db server is running and accessible from the web server.

For this, check in the config/site.php it should look like

define('DB_SERVER', 'server');
define('DB_USERNAME', 'dbuser');
define('DB_PASSWORD', 'dbpassword');
define('DB_DATABASE', 'dbname');


*DO NOT POST THIS FILE CONTENT ON THE FORUM!*

Check this, and if possible, the best way would be to connect to your webserver, (using a ssh connection for instance), and run the following command :

mysql -udbuser -hserver -pdbpassword dbname


If that gives you a mysql prompt (mysql>) then your mysql server is ok. Else, something is wrong with your db server (as I suspect) or with the credentials.

From there we will see.

In any case, you should modify your php.ini file to show more errors if possible.
mutds replied on at Permalink Reply
Hello,

Iam not able to find the php.ini file can you please tell me where can i find this file please?!
goutnet replied on at Permalink Reply
goutnet
- did you perform the steps I asked you regarding your sql connection?
- what is your hosting? self hosting or shared hosting ? what host?
mutds replied on at Permalink Reply
no iam using the smartweb hosting...iam now checking the database, yes i have access on the phpMyadmin..
mutds replied on at Permalink Reply
site.php file is good though!... can you please tell where can i find the php.ini file please?
goutnet replied on at Permalink Reply
goutnet
Not sure where that hosting is placing its php.ini, but we gonna try to debug it a bit differently:

On your webroot create a file called debug.php and containing the following:

<?php
phpinfo();
echo "<h1>Checking MySQL connection!</h1><p></p>\n";
require( 'config/site.php');
var_dump( mysql_connect( DB_SERVER, DB_USERNAME, DB_PASSWORD, DB_DATABASE) );
echo "test done\n";
goutnet replied on at Permalink Reply
goutnet
When this is done, tell me, I'll have a look at the output directly on your website.
mutds replied on at Permalink Reply
okay its online now please check it
goutnet replied on at Permalink Reply
goutnet
So, according to that test, the pb comes from a different place. The mysql connection seems ok.

Hum, since your connection is ok, there must be an error somewhere, that is gonna be tricky if we can not access the log neither change the php.ini to show those errors (moreover, c5 makes heavy use of ob_start()/ob_get_clean() so even if we showed them, if something dies in that, we might not get the error anyway).

Can you check with your hosting support if they can get more logs on their side?
goutnet replied on at Permalink Reply
goutnet
ps you can remove the latter part of the file, and update it to :

<html><head></head><body>
<?php phpinfo(); ?>
</body></html>


That will make it easier to read.
mutds replied on at Permalink Reply
file updated please check it, iam also gonna contact my support, hope this problem will be solved .. since during my search i found there too much threads on the forumn discussing the same problem with solution.

Thank you anw
goutnet replied on at Permalink Reply
goutnet
I got in touch with smartweb hosting on their pre-sales chat interface just now, and here is what they say:

Support will be able to assist you via the client area: https://my.smartweb.co.za/submitticket.php?step=2&deptid=2


Trying to scan through their online docs, but no clue yet on changing the php.ini error reporting directive.

This would be a good thing for you to post a ticket request there.
goutnet replied on at Permalink Reply
goutnet
Hum, the sales representative just posted me that:

http://www.1stop-rendering.com.au/
we do not host this domain name


Are you sure you are at smartweb??? cause they are pretty sure you are not :/
andrewjaff replied on at Permalink Reply
andrewjaff
Hello ,

Please write this code in .htaccess file to display errors.

php_flag display_startup_errors on
php_flag display_errors on
php_flag html_errors on
php_flag log_errors on
php_value error_log
On Jan 4, 2015 6:13 PM, "concrete5 Community" <[email protected]>
wrote:
mutds replied on at Permalink Reply
Hello,

Ive added this code to the .htaccess file unfortunately i got a 500 server error.!!
goutnet replied on at Permalink Reply
goutnet
Do you have more details in the logs ?
mutds replied on at Permalink Reply
iam gonna add the code again and notify you to see what will happen
andrewjaff replied on at Permalink Reply
andrewjaff
Please use only above two line of code.
On Jan 4, 2015 8:22 PM, "concrete5 Community" <[email protected]>
wrote:
goutnet replied on at Permalink Reply
goutnet
sounds like the .htaccess is wrong here.
mutds replied on at Permalink Reply
Hello ,

Iam sure that our site is hosted with smartweb hosting provider
AndyJ replied on at Permalink Reply
it looks like your domain is hosted with hostdime from what I can see (www.hostdime.com)
mutds replied on at Permalink Reply
ive sent the support a mail waiting they're reply
mutds replied on at Permalink Reply
yeah its giving an error ! ... something in the concrete 5 is giving this white page.. thats really wierd
andrewjaff replied on at Permalink Reply
andrewjaff
What error are you getting ?

Can you post here ?
On Jan 4, 2015 10:15 PM, "concrete5 Community" <[email protected]>
wrote:
mutds replied on at Permalink Reply
you can see it by visiting
http://www.1stop-rendering.com.au

i got this error after adding few line code to the .htcaccess
andrewjaff replied on at Permalink Reply
andrewjaff
Got a blank screen.. not any errors.

Kindly let me know the error or can you pm me your ftp and admin details.

Thanks
On Jan 4, 2015 10:23 PM, "concrete5 Community" <[email protected]>
wrote:
mutds replied on at Permalink Reply
Hello,

Thanks or your help, yeah the Blank screen is the problem that we are trying to solve
mutds replied on at Permalink Reply
Hello,

Everybody,

we think that concrete 5 is doing that just to get some profit by going back to them.

So we decided to move to WordPress, because we think concrete 5 is not reliable anymore.

Thank you..
mhawke replied on at Permalink Reply
mhawke
Can you explain what you mean by 'doing that'? What is concrete5.org doing that forces you you 'go back to them'?
mutds replied on at Permalink Reply
Hello mhawk,

Hope you are doing well,

That means intentionally, since i found too much people having the same problem on the forum and nobody has an answer.

Hope you have :)

Thank you..
mhawke replied on at Permalink Reply
mhawke
So you think the core team are intentionally and knowingly building bugs into the code so that users have to hire them to fix things? Really?
mutds replied on at Permalink Reply
Hello,

Hope you could have any other answer for, not just my problem..

Thank you :)
mhawke replied on at Permalink Reply
mhawke
Please understand that 99% of the people on these forums are not employees of concrete5.org. We are all volunteers who are trying to make a living all day and in our SPARE time, we try to help out folks like yourself who are having problems. The 'white screen' issue does not appear to me to be widespread and even if it was, 5.7 is a brand new version and it does have known issues that are being worked on very hard by the core team.

https://github.com/concrete5/concrete5-5.7.0/issues...

Do you have any evidence to back up your accusation that concrete5 is intentionally avoiding bug fixes in order to generate revenue for themselves?
mutds replied on at Permalink Reply
Hello mhawke,

Thanks for you valuable information, but really its soo annoying to just and suddenly find your website getting down.. It was an Opinion at the end of the day.

We've moved already to Wordpress i think it is more reliable.

Thank you again :)