Website is Down! Help Urgent!!
Hope you can help in my problem..
I have a concrete siter which was up since a year... suddenly after trying to do some updates on it, i found that iam not able to do anything.....
A WHITE BLANK PAGE IS DISPLAYED WHEN I TRY TO VISIT THE SITE OR EVEN TO ENTER TO THE DASHBOARD...
I didnt do anything with it since a month... and now iam facing this problem..
Hope you could help with my case
http://www.1stop-rendering.com.au/... this is the live site.
Ok I see your white page, no data is sent by the server, but I can access to subdirectories so I can get an idea of your install, you have very few packages installed, running a 5.6 flavor.
Which version exactly are you running?
Given the output, I would say this is a database issue, your database server is probably down :/
Iam using the 18.104.22.168 version.....
and if you could please tell me what data do you want so i can provide you
So I think your website have a db connectivity issue. To fix this you need to check if your db server is still up, and check your config for db user/password etc…
You could also see your web server log to see if errors are showing there.
That would be a first step.
After that, it is really a matter of trying to put traces here and there to see where the execution stop.
If you feel up to it, go ahead, otherwise I'll PM you for the rest :)
I could take a look at this for you but would need more info.
I am in Western Australia.
Send me a PM if you want me to help.
There is some pho error.. Please enable "display error = on" in php.ini file.
It will show the error ..
I found that iam getting this error logs in the my site, any body can help please
File does not exist: /x/public_html/favicon.ico
[Sun Jan 04 03:30:36 2015] [error] [client 22.214.171.124] File does not exist: /x/public_html/404.shtml
[Sun Jan 04 03:30:36 2015] [error] [client 126.96.36.199] File does not exist: /x/public_html/info.php
Are you running your own host? or are you running on a shared host? Do you have access to your database server? (something like a phpmyadmin or the like ?).
The first thing you want to make sure is that the database is correctly configured and that the db server is running and accessible from the web server.
For this, check in the config/site.php it should look like
*DO NOT POST THIS FILE CONTENT ON THE FORUM!*
Check this, and if possible, the best way would be to connect to your webserver, (using a ssh connection for instance), and run the following command :
mysql -udbuser -hserver -pdbpassword dbname
If that gives you a mysql prompt (mysql>) then your mysql server is ok. Else, something is wrong with your db server (as I suspect) or with the credentials.
From there we will see.
In any case, you should modify your php.ini file to show more errors if possible.
Iam not able to find the php.ini file can you please tell me where can i find this file please?!
- what is your hosting? self hosting or shared hosting ? what host?
On your webroot create a file called debug.php and containing the following:
Hum, since your connection is ok, there must be an error somewhere, that is gonna be tricky if we can not access the log neither change the php.ini to show those errors (moreover, c5 makes heavy use of ob_start()/ob_get_clean() so even if we showed them, if something dies in that, we might not get the error anyway).
Can you check with your hosting support if they can get more logs on their side?
<html><head></head><body> <?php phpinfo(); ?> </body></html>
That will make it easier to read.
Thank you anw
Support will be able to assist you via the client area: https://my.smartweb.co.za/submitticket.php?step=2&deptid=2
Trying to scan through their online docs, but no clue yet on changing the php.ini error reporting directive.
This would be a good thing for you to post a ticket request there.
http://www.1stop-rendering.com.au/ we do not host this domain name
Are you sure you are at smartweb??? cause they are pretty sure you are not :/
Please write this code in .htaccess file to display errors.
php_flag display_startup_errors on
php_flag display_errors on
php_flag html_errors on
php_flag log_errors on
On Jan 4, 2015 6:13 PM, "concrete5 Community" <[email protected]>
Ive added this code to the .htaccess file unfortunately i got a 500 server error.!!
On Jan 4, 2015 8:22 PM, "concrete5 Community" <[email protected]>
Iam sure that our site is hosted with smartweb hosting provider
Can you post here ?
On Jan 4, 2015 10:15 PM, "concrete5 Community" <[email protected]>
i got this error after adding few line code to the .htcaccess
Kindly let me know the error or can you pm me your ftp and admin details.
On Jan 4, 2015 10:23 PM, "concrete5 Community" <[email protected]>
Thanks or your help, yeah the Blank screen is the problem that we are trying to solve
we think that concrete 5 is doing that just to get some profit by going back to them.
So we decided to move to WordPress, because we think concrete 5 is not reliable anymore.
Hope you are doing well,
That means intentionally, since i found too much people having the same problem on the forum and nobody has an answer.
Hope you have :)
Hope you could have any other answer for, not just my problem..
Thank you :)
Do you have any evidence to back up your accusation that concrete5 is intentionally avoiding bug fixes in order to generate revenue for themselves?
Thanks for you valuable information, but really its soo annoying to just and suddenly find your website getting down.. It was an Opinion at the end of the day.
We've moved already to Wordpress i think it is more reliable.
Thank you again :)