Can anyone recommend a good Helpdesk PHP/Mysql solution?

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myFullFlavour
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Mnkras replied on at Permalink Reply
Mnkras
working on a solution as we speak,

what features do you need?
pvernaglia replied on at Permalink Reply
pvernaglia
http://collabtive.o-dyn.de/ is a pretty cool project manager, I think you could configure it for help desk too
chunksmurray replied on at Permalink Reply
chunksmurray
I've used osTicket a few times and found it to be pretty good. http://osticket.com/
ThemeGoodness replied on at Permalink Reply
ThemeGoodness
I've used ostickets (current like it but skinning it is a pain) andhttp://codecanyon.net/item/quicktick-the-deployable-helpdesk/62614... which was nice but had some email issues i think he resolved.

zendesk.com is an option that is nice if you don't mind the monthly bill.
myFullFlavour replied on at Permalink Reply
myFullFlavour
Have you used ZenDesk? Starting to consider it, how have you found it?
synlag replied on at Permalink Reply
synlag
http://getsatisfaction.com

or build your own, based on FAQ package, discussion, calendar, etc
goutnet replied on at Permalink Reply
goutnet
btw, I integrated a few tickets system for Concrete, and had plans to integrate osTickets too, would you be interested?
frz replied on at Permalink Reply
frz
whmcs is awesome for hosting support.
Mnkras replied on at Permalink Reply
Mnkras
iv been playing with quictick its pretty nice and easy
vitaliy50 replied on at Permalink Reply 1 Attachment
Hey there, I've been using Helprace by Satisware - it's a customer service software that features a helpdesk, knowedge base as well as a community and a feedback widget. It's a great cloud-based solution for all your customer service needs. It's also written in PHP and yes, a free plan is also available.

http://satisware.com/
vitaliy50 replied on at Permalink Reply
Whoops, looks like they've changed their website tohttp://helprace.com
goutnet replied on at Permalink Reply
goutnet
As for helpdesk could you define what you are looking for ?

If you are managing an IT helpdesk, I would recommend you to go for GLPI

If it is for a helpdesk oriented toward supporting a software, several tracking solutions exists (Trac, Redmine, etc…) although not all of them are PHP (the latter was not),

If it is a CRM helpdesk you are looking for osTickets is pretty solid, (but Hesk or eTickets are not bad either),

now, if you would be more specific maybe we could point you to something better?