Chit-Chat

Mnkras replied on Jul 25, 2010 at 1:21 pm Permalink Reply

working on a solution as we speak,

what features do you need?

pvernaglia replied on Jul 25, 2010 at 2:13 pm Permalink Reply

http://collabtive.o-dyn.de/ is a pretty cool project manager, I think you could configure it for help desk too

chunksmurray replied on Jul 25, 2010 at 7:22 pm Permalink Reply

I've used osTicket a few times and found it to be pretty good. http://osticket.com/

ThemeGoodness replied on Aug 10, 2010 at 10:05 pm Permalink Reply

I've used ostickets (current like it but skinning it is a pain) andhttp://codecanyon.net/item/quicktick-the-deployable-helpdesk/62614... which was nice but had some email issues i think he resolved.

zendesk.com is an option that is nice if you don't mind the monthly bill.

myFullFlavour replied on Aug 10, 2010 at 10:24 pm Permalink Reply

Have you used ZenDesk? Starting to consider it, how have you found it?

synlag replied on Aug 10, 2010 at 11:26 pm Permalink Reply

http://getsatisfaction.com

or build your own, based on FAQ package, discussion, calendar, etc

goutnet replied on Dec 24, 2014 at 11:18 am Permalink Reply

btw, I integrated a few tickets system for Concrete, and had plans to integrate osTickets too, would you be interested?

frz replied on Aug 11, 2010 at 3:43 pm Permalink Reply

whmcs is awesome for hosting support.

Mnkras replied on Aug 11, 2010 at 11:54 pm Permalink Reply

iv been playing with quictick its pretty nice and easy

vitaliy50 replied on Jul 22, 2014 at 9:37 am Permalink Reply 1 Attachment

Hey there, I've been using Helprace by Satisware - it's a customer service software that features a helpdesk, knowedge base as well as a community and a feedback widget. It's a great cloud-based solution for all your customer service needs. It's also written in PHP and yes, a free plan is also available.

http://satisware.com/

vitaliy50 replied on Dec 24, 2014 at 6:19 am Permalink Reply

Whoops, looks like they've changed their website tohttp://helprace.com

goutnet replied on Dec 24, 2014 at 11:17 am Permalink Reply

As for helpdesk could you define what you are looking for ?

If you are managing an IT helpdesk, I would recommend you to go for GLPI

If it is for a helpdesk oriented toward supporting a software, several tracking solutions exists (Trac, Redmine, etc…) although not all of them are PHP (the latter was not),

If it is a CRM helpdesk you are looking for osTickets is pretty solid, (but Hesk or eTickets are not bad either),

now, if you would be more specific maybe we could point you to something better?