Discount code not working
The rest of the signup is working, people can pay with a card it's not allowing the code to go through.
it is difficult to help you because it is not totally clear what you are referring to. Are you talking about your account here on concrete5.org or are you talking about your website?
If it's your website, are you using an E-commerce platform? Which one?
If you could make it a little more specific I am sure you will get answers.
It was working before and then it stopped working. I also get an error in another report (this may or may not be related)
when I find the page for the discount codes, it only shows me what the codes are. I can add more codes, but they still don't apply in the signup process.
I am sorry to say that Vivid store is totally abandoned and is not working properly.
The eCommerce add-on that is recommended is Community Store that you can find here:https://github.com/concrete5-community-store/community_store...
As it is not a marketplace package, you might need some help to install it.
Hopefully, your catalog of products is not too big but you'll have to recreate your store.
On the bright side, Community Store is also totally free, it works flawlessly, and support is above and beyond.
So the product is set up, yes?
I do not know how Vivid Store sets discounts. It could be lowering the price before sending a payment request to Paypal or maybe the discount is also sent to Paypal.
My point was if anything is not working properly with Vivid Store, you are not going to get any help from the developer and the problem is not going to get fixed. So you should really consider using something that really works.
The problem is when the customer enters the code, and is still prompted to pay.
Is it possible that the discount code in in Paypal and not this vivid store?
Where do you create the discount code? Do you create it in Vivid Store? Or through a different interface?
This is what I am able to see.
In the meantime, I could have a quick look if you want, to at least give you an idea of what's happening.