Internal Server Error
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
We have duplicated the site and put it on a new hosting space, but still get this error when ever we try to add a new page. If we delete the page the site goes back to normal.
What could the problem be and where should i be looking to try and fix this?
- Is there something wrong with your .htaccess file or a php.ini file? If you have either, perhaps try renaming/deleting theme to see if it makes a difference.
- See if you can find an error log for your site, if you have cPanel look for the log in there, sometimes an error log can be found in higher up folders when you FTP in. If you can't find it, perhaps ask your host for where you can find this and if they can tell you what the error is. It should be logged _somewhere_
I have deleted .htaccess file and it makes no difference. I can't find the php.ini file
We are on a testing space and can't see any logs!
There are several things this could be: mucked up permissions, misconfiguration of the server itself, missing or incomplete files (although I think I'd expect to see more of a php error on the page).
Regardless of it being a testing space, there must be a log file somewhere for errors, not much more can be suggested otherwise. Check permissions first.
The latest occurred yesterday when I was trying to add a stack to a page. My Internet connection was glitchy and I was unable to complete the change. When I navigated away and came back ... the error occurred.
I was able to fix it and recommend the following steps:
1 - If you can go into the page Versions and restore to a previous version, you may be able to clear the error. Be sure to delete the version that was causing the problem.
2 - if that doesn't work, remove all the cached files in the root directory under Files. There is a cache folder (mine had 1000+ cached files). I deleted them all (except the index.php file) and the site errors were resolved.
3 - if you couldn't update your version, in Step 1 - try it again.
Do NOT delete the problematic page. I tried this but once it was deleted, the versioning was gone so had to totally replace the page.
For me, when not in edit mode the site still worked. Did you test that?
Hope this helps!