Urgent Issues after failed upgrade 8.2.1/back up 8.1
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I had upgraded from 8.1 to 8.2 but had some problems, so I reinstalled my backup of 8.1. then tried to upgrade to 8.2.1 but had error messages...so reinstalled 8.1 again. Since then I am no longer able to edit members info... for instance, I discovered that clicking on "add to Group" takes me to a blank page!
http://My Domain/index.php/ccm/system/dialogs/group/search?filter=assign
Also lost is the back ground image for the log in page. In the dashboard it is showing that it is set, but on the page itself it is not.
According to my Cpanel, I have successfully reinstalled the backup of 8.1, but checking my environment in the dashboard it is still showing 8.2.1
Would appreciate some help since I can not manage my sites members with this problem. I am not sure what other issues there may be yet to discover. Thank you.
http://My Domain/index.php/ccm/system/dialogs/group/search?filter=assign
Also lost is the back ground image for the log in page. In the dashboard it is showing that it is set, but on the page itself it is not.
According to my Cpanel, I have successfully reinstalled the backup of 8.1, but checking my environment in the dashboard it is still showing 8.2.1
Would appreciate some help since I can not manage my sites members with this problem. I am not sure what other issues there may be yet to discover. Thank you.
yes, I believe so. I also checked with the webhost and was told that each time reinstalling a backup version should also reinstall the files and database....
@w2f
Have you cleared your concrete5 cache?
If clearing your cache doesn't resolve the issue and the current environment is still 8.2.1, then it might be that the backup/restore was not full (database and files) or didn't complete properly.
Have you cleared your concrete5 cache?
If clearing your cache doesn't resolve the issue and the current environment is still 8.2.1, then it might be that the backup/restore was not full (database and files) or didn't complete properly.
yes, I cleared the cache also. In the past when restoring a back up it always seamed ok. I think the problem may be a conflict from installing the upgrade from the C5 dashboard instead of the softaculous (Cpanel) way. I read on the forum about the 8.1 upgrades (which I had problems with) it was mentioned that it had to be done through the dashboard..so that's what I tried this time but got these issues. So, I went ahead and upgraded to 8.2 from Cpanel so it's showing 8.2 installed now as well, but I still have no ability to edit my users. I seem to be able to create new members though. Problem right now is that I have 3 new members sitting in "inactive" and I can not activate them or delete their account so I can create one because their emails are "already in use".
Also confused about why the background image for the log in page does not appear. I get the gray brick wall, but from the dashboard it shows my image is selected.
Also confused about why the background image for the log in page does not appear. I get the gray brick wall, but from the dashboard it shows my image is selected.
Maybe your configuration is still referencing the update that you removed. Check the file application/config/update.php
if it's showing something like
then it is the problem.
if version 8.1 that you had was also an update then that file should contain
otherwise if version 8.1 was a first install, that file should be empty
if it's showing something like
<?php return [ 'core' => 'concrete5-8.2.1', ];
then it is the problem.
if version 8.1 that you had was also an update then that file should contain
<?php return [ 'core' => 'concrete5-8.1.0', ];
otherwise if version 8.1 was a first install, that file should be empty
When you restored your backups, were you restoring the files and database?