URGENT. 5.6.1.2 Update Crashed Site , Backup Restore Not working, Site Down
Permalink 1 user found helpfulUpgraded to latest version of c5 this morning and got an error. (Sorry, don;t recall what that error was, but I think it had something to do with Stacks) but I got sent back to my dashboard.
I had already backed up the Database and so did a system restore.
The site is now completely down.
I get this error when going to site.
Fatal error: Exception thrown without a stack frame in Unknown on line 0
Need help fast!
Thanks for fast reply.
I was just looking at the config.php file. Do you mean this line?
<?php define('DIRNAME_APP_UPDATED', 'concrete5.6.1.2_updater');?>
Should I also remove the "updates/concrete5.6.1.2_updater" folder or will that get over-written when I upgrade at another time?
Just to confirm for others who might have this issue, I removed the following line from config.php file.
?><?php define('DIRNAME_APP_UPDATED', 'concrete5.6.1.2_updater');?>
At least that gets you back to where you started.
Karen
Just a reminder to others, you need to remove the config line AND restore the database (and maybe also restore files, but that is usually less critical)
The safest way to test a major update is to run it first on a clone of a site on a development system or staging system rather on the live site.
For the future, you may find these of interest:
http://www.concrete5.org/documentation/how-tos/developers/backup-a-...
http://www.concrete5.org/marketplace/addons/backup-voodoo/...
Thanks again.
You don't need phpMyAdmin to get to the line you need to remove/change.
Use the File Manager on the server where your website is located. Go to the directory where your site files are located, open it up, and look for the folder named "config". Inside that folder are 2 files, named "site.php" and "site_theme_paths.php". Open up 'site.php' and that is where you will find the line which needs editing. Hopefully, that will be all you need to do - I will keep my fingers crossed for you!
I followd the sugestion to edit the config.php file, and just replaced "5.6.1.2_updater" with the most recent version we were using "5.5.2.1" and Praise Jesus it worked.
You may find it best to use phpMyAdmin or similar to restore the previous database again (and not the built in c5 restore)