what to do?

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hi ,
what to do if I want to buy an add-on (audio library $38) but the person who made it is not answering on my messages/ e-mails. He/she seems to be not active any more here?
what if I install the add-on and I need some help? or in the future need some update.

and the point is that this audio-library is more or less the only add-on that I can use.

so that's confusing me

any one ideas?

stefan

alxbob8
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PixelFields replied on at Permalink Reply
PixelFields
Hi Stefan,

According to the C5 Refund Policy (https://www.concrete5.org/help/legal/refund-policy) ‘You are entitled to 30 days of help from the person who sold you this thing.’ so if you do need help and don’t get any from the seller you can at least get your money back.

Of course you’d prefer it to actually work and there are lots of kind people on the C5 forums who will try and answer any questions you have. You could also consider posting on the C5 jobs forum (https://www.concrete5.org/community/forums/jobs1/) and paying a dev by the hour to get it up and running, ready for you to take over once you’re comfortable with it.


Best of luck!
Dave
alxbob8 replied on at Permalink Reply
alxbob8
thanks, that gives a good feeling :-)
alxbob8 replied on at Permalink Reply
alxbob8
Hi,
Now I bought the player/library but it is not installing directly in C5. Yes the add-on is added to my project page, but it isn't showing up in add-functionality??
Of course I can download it manual but I hate that kind of things.
Any idea what I do wrong ?
Perhaps you are not the person who I should ask, but I expect not soon an answer fromm the seller :(
Steevb replied on at Permalink Reply
Steevb
alxbob8 replied on at Permalink Reply
alxbob8
Hi Steevb,
The link is not functioning ... or do I something wrong ?
Everytime I try the link I have to log in again
Do you have a solution ??

gr. stefan
Steevb replied on at Permalink Reply
Steevb
No solution, Concrete5 is changing, so just login again to see the add-on.
alxbob8 replied on at Permalink Reply
alxbob8
no matter how often I try, the link comes again and again with the login screen (bug??
tallacman replied on at Permalink Reply
tallacman
there shouldnt be any problem with this. the add on hasnt been updated in a long time so im sure its stable. if you want help with this PM me.