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Unable to edit my site.When I log in my site appears without the edit box.
Makes know difference which browser I use.
Cookies and site tracking is enabled.
Just not getting into database.

Hosting provider says they are not blocking anything.
Had issues logging in shortly after I installed Concrete5 on site.
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I would always get logged in on 1 computer or other. Things would go good for a while after I logged in. Week or 2 latter same thing would occur but I would try again and get in.
Now the door has been slamed shut and I am unable to get in. Did the install 5.6.3 update.
Did not go good. Did a SQL backup. And now I am unable to log in.
Did get logged in 1 time after backup and I was unable to edit site. Access denied.

Added code for salt in my site config file. May not have been done right.
define('PASSWORD_SALT', 'GIp2tsBPRZpSnbCLuvXLJkqHIlCGg3ZQ4FNPM3f85t0wpMh8C6h0xW1mWqeKMEqM');?><?php
UPDATE Users SET uPassword = md5('newpassword:GIp2tsBPRZpSnbCLuvXLJkqHIlCGg3ZQ4FNPM3f85t0wpMh8C6h0xW1mWqeKMEqM') WHERE uName = 'admin';?><?php ?><?php define('DIRNAME_APP_UPDATED', 'concrete5.6.3.2');?>

Unable to fix.

grannyiescrazy
View Replies:
RussNut replied on at Permalink Reply
I am getting very similar issues with a site that worked just fine before Christmas and now I am being logged out constantly, blank edit bar, there doesn't appear to be any pattern.

I've tried clearing cache and anything else I can think of. Host hasn't changed anything. Site runs fine front end, but trying to edit anything is a nightmare.
grannyiescrazy replied on at Permalink Reply
grannyiescrazy
I changed hosting server. It solved the problem. It was like I was being redirected all the time.Also had redirects in C-panel checking different email address's.Server just gave me a runaround.  Saved $100.00 until this server gets there rates jacked up again.
From: concrete5 Community <[email protected]>
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grannyiescrazy replied on at Permalink Reply
grannyiescrazy
Russ;
Curiosity; who is your hosting server?
RussNut replied on at Permalink Reply
Thanks for your reply. We are Heart Internet resellers. This issue only affects this one site. I think it may be down to a Registration add-on I've used and/or a Cookie validation script.
AndyJ replied on at Permalink Reply
Hi Russnut,
strangely this chimes with something I've had reported to me by someone testing out a website on a Heart account. I have not been able to recreate though.
What version of c5 is your website using and are you using a bought theme? The website I've had reported does not have a custom registration add on.
RussNut replied on at Permalink Reply
Hi AndyJ,

The website is running concrete5.6.3.2 and it uses the 'respond' theme (although heavily customised).

It does use the Incapsula CDN to cache it's content as it uses lots of hi-res video, but I've contacted them and can see no issue. We have other sites using Incapsula and they are fine.

I've played with the C5 cache on this site until I'm blue in the face! :(

What's weird is that it suddenly developed this behaviour, seemingly untouched. Something MUST have changed though.

Russ
AndyJ replied on at Permalink Reply
when did you upgrade to 5.6.3.2? My client seems to feel it is related to caching - I'm not quite sure why except that turning full page cache on is likely the last thing I did before letting him loose on it.

He says that he can never login the first time - it has to fail first with the message you described and then he's able to log in (he did a LOT of testing as well so it wasn't as though it was a one-off).

I have not been able to recreate from any device or browser???
RussNut replied on at Permalink Reply
Not EXACTLY sure when updated to 5.6.3.2 as can only see modified date in FTP, but I think it was some time in November 2014. But as I say, the CMS had been behaving normally until January 2015.

In my case, I think it's something to do with site admin logins not authenticating properly. I have Register User Pro installed and for the site to operate how the customer required it, logins are via email address, not username.

Sometimes, the CMS behaves normally (ie. I can see the Edit Bar and edit pages etc.) BUT when I click through to the page which uses the Registration add-on, I get a blank Edit Bar. After this, when clicking on any other menu item, I get logged out. Logging back in is then broken, although I can sometimes get back in by going straight to the Dashboard, Full Site Map and Visiting a page that way.

Russ