Approaches to client adding content (v 5.6)

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What's the best way to deal with clients wanting to add / maintain content in whole or in part in C5? This is a general question so no specific background to it. In practice I can see they have:
- to be generally computerate
- posses some basic appreciation about layout
- be able to crop, shrink graphics etc
things like that. More complex things like CSS obv over and above this. However, what ways are there to simplify things like adding text to certain predefined areas or do they really need to get messy with logging in and and using the dashboard and the wonderful text editor that is C5's?

In the past I've come up with neat ways to allow client to add an image or a PDF, for example, to a file set but not much beyond that. Interested in how other people have dealt generally and in specific ways with such things.

thanks

Robert

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AncaV replied on at Permalink Reply
AncaV
Hi,

I think the best solution is to build a very comprehensible and step-by-step tutorial for your clients. I've done a few so far and they worked like a charm. I started with "you log in here... using this username and this password.. You go to the page you want to change and click Edit... " and so on. And it worked! Even with those who don't like their computer :) You can use tools like google docs and share with them a document to keep your tutorials up to date in case they need more details. And pictures. Lots and lots of pictures with buttons to be pushed and real case scenarios. I use chrome's fireshot to grab a piece of the page and make adnotations to it. If you want, I can give you one of those tutorials that I'm talking about but it is in romanian so... :)

Oh.. and I use a lot of custom templates and blocks to be able to get the content the way that I want it and the other users find them easy to use.

Anca
Robert12345 replied on at Permalink Reply
Hi

Can I thank you both very much for taking the time to respond. I will consider a generic client tutorial .... except that I think that I would do it as a screen cast.

My 'problem' is that the more I give to clients, the more they want to go further:
- eg they want to add a different font for one word ... in yellow and in a HUGE size that screws up the paragraph layout and looks dreadful!
- eg they want to get reduce bits of white space between columns, not appreciating the underlying structure of the template (why should they!?) that powers the page and the fact that the columned structure produces the mobile display etc etc.

I enjoy giving people a lift in my car .... but I don't really want them driving it! :-)

I know I'm being Mr Moany! and always seeing the negative :-)

Thanks again

R
madesimplemedia replied on at Permalink Reply
madesimplemedia
Hi,

I always give clients a editing guide. Once you've done one, it's pretty much copy and paste.
Some of my clients also have a maintenance package which means there is a monthly budget to help with phone support and any questions they may have. Everyone's happy :)

Thanks
Dave
Robert12345 replied on at Permalink Reply
Hi

Can I thank you both very much for taking the time to respond. I will consider a generic client tutorial .... except that I think that I would do it as a screen cast.

My 'problem' is that the more I give to clients, the more they want to go further:
- eg they want to add a different font for one word ... in yellow and in a HUGE size that screws up the paragraph layout and looks dreadful!
- eg they want to get reduce bits of white space between columns, not appreciating the underlying structure of the template (why should they!?) that powers the page and the fact that the columned structure produces the mobile display etc etc.

I enjoy giving people a lift in my car .... but I don't really want them driving it! :-)

I know I'm being Mr Moany! and always seeing the negative :-)

Thanks again

R