Suspicious Transactions via Authorize.net

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Any ideas how I can make the shopping cart save orders identified by Authorize.net as "suspicious" transactions, so the site owner can approve and fulfill the orders? Currently, they get the notification that there is a suspicious transaction, however, no order shows in the online store.

The previous ecommerce solution we had used did save the orders even if marked as suspicious transactions by Authorize.net.

ProjbyP
 
ProjbyP replied on at Permalink Reply
ProjbyP
HELP! Please! This is very important to my client and I'm at a loss as to what to do here.
kimstone replied on at Permalink Reply
I honestly don't have much of a solution here but you might want to provide more details.

What ecommerce package are you using? If so, you might want to place a trouble ticket for that add on in the market place.

If you're using the C5 CoreCommerce add on, it will show all transactions received under the 'Orders' section in the Dashboard. If there is no recorded transaction, I would be inclined to think there wasn't one through the website. How are you getting these 'suspicious' report notifications? It may have more to do with the Payment Gateway/Bank Account than the website itself. Are they receiving or losing money in their account? Are there account transactions that don't correlate with C5? Perhaps its not involving the website at all. Perhaps the threat is happening somewhere else. Does your client receive transactions through any other systems...card swipes, Intuit/Quickbooks, etc?

If their account doesn't reflect suspicious activity, the notices might just be saying that a search bot/web crawler is just trying to sniff out your order form. The site may actually be preventing the problem.

On another note, are you using an SSL?
ProjbyP replied on at Permalink Reply
ProjbyP
We are using SSL. The core commerce was set up with a custom payment gateway to include e-checks by authorize.net. I guess I need to speak to the developer who created that for us.

The suspicious report notifications are being emailed to the client from authorize.net. It’s usually an address mismatch, the wrong cvc code or things like that. Everything is via the web or from phone orders. No other swiping happening as far as I’m aware. We have verified the orders are legitimate and from the web.

Thank you for sharing your thoughts and suggestions.