Website disappeared - only white page

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The website I am building vanished. Only a white page - I can't login or access the dashboard. My host confirmed the server is running.

The ht access file is empty... any ideas?

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MrKDilkington replied on at Permalink Reply
MrKDilkington
Hi livgude,

What is the address of your website?

Were there any events or actions that preceded the site disappearing?

Do you have a backup?

Have you contacted your host to see if they also have a backup?
livgude replied on at Permalink Reply
Hi,

Thanks for the response. Website is build.shapleys.com - no back ups. Host also has no idea.
MrKDilkington replied on at Permalink Reply
MrKDilkington
@livgude

What were the last actions you took before the site disappeared?

The link you provided does not work. It displays a 500 Internal Server Error.

This sounds like a potential server problem and I would press your host technical support for more information.

Do you have FTP access to the site files and web host control panel access to the database (phpMyAdmin)?
livgude replied on at Permalink Reply
The last thing I did was update one page, save, exit. Like I do all the time. No error messages. I spoke to a zillion folks at the host - no luck. I will press them again.

I do have access to all of the files from the host's control panel - how I discovered the ht access file is empty.

Thank you again !
MrKDilkington replied on at Permalink Reply
MrKDilkington
@livgude

I would check to see if your concrete5 database is still there. If so, export it and save it your computer. I would do the same thing for your site files - copy them to your computer.
mnakalay replied on at Permalink Reply
mnakalay
works for me now. What was the problem?