Cannot login

Permalink
I used a One Click install through my webhost (Dreamhost) last night. No problem. Everything went fine and I was able to login, start editing, etc.

I came back to it today and I can no longer login. It tells me my username or password is invalid. I KNOW I'm using the correct info. Also, when I click to reset my password, I get no email.

The version I installed is 5.7.5.8 and I believe I have PHP 7 on my server.

Terribly frustrating. This seemed like a cool, easy to use platform, but if I can't get in....

 
deanhawthornthwaite replied on at Permalink Reply 1 Attachment
deanhawthornthwaite
I will try and help you as Ive had this problem a few times.
If you didn't set your SMTP settings when you first logged in, it's likely your host is blocking your new site from sending emails.
You cant get to these now because you cant login.

If you have access to phpMyAdmin through your hosting control panel you can get round this.
Look at the attached screen shot whilst reading this.
Open phpMyAdmin and find the database linked to your site.
Type the word 'logs' in the search box underneath and hit return on the keyboard.
Look for one of last entries by using the little arrows on the right. It will read something like 'this email has not been sent... etc'
click 'edit' and it will open this entry. in the text you will see a link something like this:
http://yourwebsite/login/callback/concrete/change_password/0764ab93...

(If you cant find that entry, go back to your website and ask for the password reset again and this will generate what your looking for).

Copy that link and paste into a browser and hit return.
That should take you to the reset password page you need to get in.

Once you are in, use the search function at the top to find your SMTP settings.
Its probably set to 'Default PHP Mail Function'.
Contact your hosting provider for the settings you need then change it to 'External SMTP Server' with those settings.
Hope this helps.