Concrete update Error

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I have gone into the dashboard to update my version of concrete.
I am Currently Running 5.7.4.2 and the update will be Version: 5.7.5.13. Release Date: December 16, 2016
When I click the Download button I get an error reading "An error occurred while downloading the package."

I also cannot update any of my add ons either. No clue where to start with why this isnt happening or how to get around it so any help welcome!

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pyrodigital replied on at Permalink Reply
# concrete5 Version
Core Version - 5.7.4.2
Version Installed - 5.7.4.2
Database Version - 20150504000000

# concrete5 Packages
Fundamental (2.0.3), Honest Websites Back To Top (0.9.4), Responsive Embed (1.0.0), Simple Slider (1.0), Thumb Gallery (1.0.3), Vedana Theme (1.0), Zoomer (1.0.1).

# concrete5 Overrides
blocks/hello_world/add.php, blocks/hello_world/controller.php, blocks/hello_world/db.xml, blocks/hello_world/edit.php, blocks/hello_world/form.php, blocks/hello_world/icon.png, blocks/hello_world/view.php, blocks/hello_world, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/sl_SI/LC_MESSAGES/messages.mo, languages/sl_SI/LC_MESSAGES, languages/sl_SI, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, blocks/hello_world/add.php, blocks/hello_world/controller.php, blocks/hello_world/db.xml, blocks/hello_world/edit.php, blocks/hello_world/form.php, blocks/hello_world/icon.png, blocks/hello_world/view.php, blocks/hello_world, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/sl_SI/LC_MESSAGES/messages.mo, languages/sl_SI/LC_MESSAGES, languages/sl_SI, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Microsoft-IIS/7.0

# Server API
cgi-fcgi

# PHP Version
5.4.9

# PHP Extensions
bcmath, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, filter, ftp, gd, gettext, hash, iconv, imap, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, odbc, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, pdo_sqlsrv, Phar, Reflection, session, SimpleXML, soap, SPL, sqlsrv, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib.

# PHP Settings
max_execution_time - 300
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 18M
sql.safe_mode - Off
upload_max_filesize - 30M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pdo_sqlsrv.client_buffer_max_kb_size - 10240
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5
MrKDilkington replied on at Permalink Reply
MrKDilkington
Hi pyrodigital,

Have you checked your server PHP error log or concrete5 Logs page? I would try downloading the update again, then see if there are any new log entries.
Dashboard > Reports > Logs

A temporary fix is to manually update concrete5. Before updating, make sure to create a full backup of your site (database and files).
How to manually upgrade concrete5 (5.7)
https://documentation.concrete5.org/tutorials/how-to-manually-upgrad...

Were you able to update concrete5 and your add-ons successfully before? If so, can you think of any changes made since then and now, like modifying any site files, changing server settings, etc.?

If you can't think of any changes that were made since updating stopped working, I would contact your web host support for assistance and see if anything changed on their end.