Customer Support Phone number

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Forgive my ignorance but is there a C5 customer support phone number for technical help?

Thanks

SavedSamuel
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LucasAnderson replied on at Permalink Best Answer Reply
LucasAnderson
No. Concrete5 is an open-source software. It was developed by a core team, but since it is free software, there is no phone support. There are numerous support options available to you though. I would start herehttp://www.concrete5.org/services/support-options/...

Or, you've already been introduced to the forums, which is where most people using open source software get their support.

If your need is dire enough, you can always open a support ticket with the core team, although a resolution may cost you.

Welcome to the world of open source, friend!
SavedSamuel replied on at Permalink Reply
SavedSamuel
Well that explains it. Thank you.

Btw, would you know how to restore all of a theme's setting to default without having to install and re-install?
LucasAnderson replied on at Permalink Reply
LucasAnderson
Depends on what theme settings you're talking about? I'm assuming you mean customized CSS? If you can elaborate on your issue I think someone from the fine community might be able to jump in and help.
SavedSamuel replied on at Permalink Reply
SavedSamuel
Ah. Sure. It's a theme I purchased from the Marketplace: church mosaic. For some reason, (I'm sure a good one) the background settings and powers-slider are not the same as displayed on the marketplace.
Struggling with changing page types. It's set to one type under "page types" but when I return to the website, it's another.
I figured I would restore the original settings and start afresh.
LucasAnderson replied on at Permalink Reply
LucasAnderson
First off, I'd try posting in the forums of the Add-on's Marketplace page, and possibly a support ticket there as well if you think it's an issue with the theme. You'll probably get better results from the theme author directly.

As for the Page Types, I'd make sure that theme uses the Page Type you're trying to switch too. Often times with more than one theme installed, there will be some page types that exist for one theme and not the other. You can "Inspect" your theme from the Dashboard Themes page to see if it can use the Page Type you want.
SavedSamuel replied on at Permalink Reply
SavedSamuel
Noted. Thanks again.
cindilight replied on at Permalink Reply
Um, no it's not free. I paid $50 and can't find support anywhere!
MrKDilkington replied on at Permalink Reply
MrKDilkington
@cindilight

Who sold you concrete5 for $50?
cindilight replied on at Permalink Reply
My bad.....I was a payment I made to Concrete5 for my template. I'm just frustrated cause there are no email blocks available for version 5.7.
Teresa227 replied on at Permalink Reply
one of my add ons isn't working and I spent $35.00 on Ecommerce Express it was working the other day. I ended up having to change, themes and when I did it stopped working.. can you help me?
Mnkras replied on at Permalink Reply
Mnkras
Go to the Addon's page and click support on the right side.