Site is down

Hi all -
I am not a developer by any means but am in great need of help. I tried to run the latest update and my site crashed. My site was saying unavailable, but is now saying this:

Warning: require(updates/concrete5.5.2.1/concrete/dispatcher.php) [function.require]: failed to open stream

How can I get my site reverted back to the old version I was using and get my site up and running again? I have access to cpanel, but have never used it. Please help!!

View Replies:
formigo replied on at Permalink Reply

You should have a database backup?

I would remove the last line of your site.php file which is telling your site to use core in the update folder, to gain access to the site.

And then restore the database.

But before that, you may wish to copy a 5.5.1. 'concrete' folder into the updates folder. The error you are getting usually means a file the system wants to use is not available.

You can get the 'concrete' folder by downloading the 5.5.1version from this page

Hope that's helpful

Steevb replied on at Permalink Reply
Log into cPanel, click on 'file manager', in 'public_html' look for a folder called 'config', double click to open, right click 'site.php' and choose 'Code Edit' and remove this line:
'<?php define('DIRNAME_APP_UPDATED', 'concrete5.6.0.2');?>

It should go back to an older version of C5.

Hope that helps, if not post more details.

3198garry replied on at Permalink Reply
You could go into cpanel, then back up your entire site before doing anything. After backup is complete have a look in cpanel for the area called files,in there is an icon for R1 soft restore backups. Click on this and you will be presented with a file area of recent backups, select a date prior to the upgrade and restore these files. All should work then.