Trouble with manual upgrade to

I thought I had followed the steps for a manual upgrade at
I have an unpacked download in the mydomainname/updates/concrete5.7.5.6 folder. However, Dashboard > System and Settings > Update Concrete5 just tells me No updates available.

I looked at the tutorial video at but I have no idea where he is going at 1:25, going to the file manager. Is that file manager in a Linux Desktop, or Concrete's file manager? Nothing makes any sense to me after this point.

The text instructions at are completely different than in the documentation link. Maybe these are instructions for upgrading on a linux machine running a Ubuntu desktop or something. I'm using a web hosting account, so I just have terminal access. For example, step 6, I don't see any /index.php/ccm/system/upgrade to visit.

View Replies:
Steevb replied on at Permalink Reply
MajorGeek replied on at Permalink Reply
Thanks. I tried downloading, still got no updates available, so also tried downloading 5.7.3 to follow the instructions more closely. Still got No updates available. Now I have in ~/updates unpacked folders of 5.2.1, 6.3.3, 7.3. 7.3.1, 7.5.6, but none of them seems to be found be the Dashboard update.
MrKDilkington replied on at Permalink Reply
Hi MajorGeek,

You cannot upgrade a 5.6 site to 5.7. They are different incompatible versions.

The options would be to migrate your site with the migration tool, rebuild, or migrate content manually.

Migration Tool
mesuva replied on at Permalink Reply
You can't upgrade from 5.6.x to 5.7.x.
mesuva replied on at Permalink Reply
Also for clarity, in the video around 1:25, that's just cPanel's file manager. It's nothing to do with concrete5 as such, it's looking at the folders and files directly on the server.

cPanel is probably the most common system for managing hosting accounts, but it's obviously not available on all hosting platforms. Some servers use Plesk, some use their own custom scripts, some only offer FTP or SSH.

What that part of the video is showing is really just generic file/folder operations - it doesn't really matter what you use to put files on your server, it's just a case of uploading a zip and unzipping it. It's not much different than FTP-ing into a server, you'd see the same files.

Where cPanel makes it easier is that it does support the unzipping of files on the server, something that pure FTP can't do. If you're not sure how to do those things, you'd need to contact your host for advice.

(in this case you're not going to be able to update from 5.6 to 5.7, but I thought I'd answer for future reference)
MajorGeek replied on at Permalink Reply
Thanks for the help. My hosting company identified my older version as a security risk. I tried it a couple years ago, barely got started. It's a business model that doesn't work with my front office. I can't get 5 to 30 $ add ons through our PO system. My front office is more likely to approve $10ks to some web consultant. I'll just blow away my old install and get back to my regular job. This is taking way too much time.
mesuva replied on at Permalink Reply
That sounds like your hosting company simply looked at your concrete5 version and went:

"5.7 is bigger than 5.6, therefore you are running outdated software.
Outdated software is a security risk."

That's simply not the case with 5.6.x, they've given you the wrong information.